Remote or Office Member Service Representative

Job Description

$28.67 Per hour

Part time or Full time

Weekends Available

North Village LLC is a fast-growing community of diverse individuals who come together to create a vibrant and inclusive environment. Our mission is to provide superior service and support to our members, whether they are seeking a remote or office experience. We are passionate about creating a positive impact on our members' lives and our community.

Job Title: Remote or Office Member Service Representative

Position Overview:

North Village LLC is seeking a highly motivated and customer-focused individual to join our team as a Remote or Office Member Service Representative. The ideal candidate should have a positive attitude, excellent communication skills, and a strong desire to help others. This role will require a flexible schedule and may involve working remotely or in our office, depending on the needs of our members.

Responsibilities:

• Serve as the first point of contact for members who need assistance with various inquiries, concerns, or requests.
• Ensure prompt and courteous responses to member inquiries via phone, email, or chat, maintaining a high level of professionalism and empathy.
• Accurately document member interactions and update member profiles with relevant information.
• Liaise with other departments to resolve member issues and ensure a seamless experience for our members.
• Proactively identify and take ownership of potential issues and escalate them to the appropriate team.
• Keep up-to-date with company policies, products, and services to provide accurate information to members.
• Assist in developing and maintaining member service procedures and policies.

Qualifications:

• High school diploma or equivalent.
• At least 1 year of customer service experience, preferably in a call center or office setting.
• Strong communication and interpersonal skills.
• Able to handle difficult or challenging member interactions with poise and empathy.
• Proficiency in computer applications, including CRM software, Microsoft Office, and other relevant tools.
• Ability to multitask and prioritize in a fast-paced environment.
• Availability to work flexible hours, including evenings and weekends.

Benefits:

• Competitive salary.
• Comprehensive health benefits package.
• Company-sponsored training and development programs.
• Opportunities for career growth and advancement.

At North Village LLC, we value diversity and celebrate individuality. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, and respected. If you are looking for a rewarding and challenging role in a supportive and inclusive environment, we encourage you to apply for the Remote or Office Member Service Representative position.

To apply, please submit your resume and a cover letter explaining why you are interested in this position and how your skills and experience make you a strong fit for the role. We thank all applicants for their interest, however only those selected for an interview will be contacted.

About North Village LLC

The Village at Gainesville is a nonprofit organization. That means our community and our sponsor company, SantaFe Senior Living, reinvest earnings to continually enhance services and programming for our residents.

As a nonprofit, we’re able to manage our financial resources in accordance with our mission, and our long-standing values are reflected in our governance and management. The Village is committed to helping older adults live their best lives.