Remote Phone Support Agent

Job Description

$29.67 Per hour

Part time or Full time

Weekends Available

North Village LLC is a leading online retail company that prides itself on providing high-quality products and excellent customer service to our clients. We are a team of dedicated professionals who are passionate about what we do, and we are looking for a dynamic and motivated Phone Support Agent to join our team.

Job Title: Remote/Office Phone Support Agent

Job Location: Remote or Office (depending on preference)

Job Type: Full-time

Job Overview:

We are looking for a skilled and customer-focused Remote/Office Phone Support Agent to join our growing team. The ideal candidate will possess excellent communication skills, have a strong understanding of customer service principles, and be able to provide exceptional phone support to our clients.

Key Responsibilities:

• Handle inbound and outbound calls from customers related to product inquiries, orders, and general support
• Provide accurate and timely information to customers in a professional and courteous manner
• Troubleshoot and resolve customer issues with empathy and patience
• Collaborate with other departments to ensure customer satisfaction and effective problem resolution
• Update customer records and maintain accurate documentation of all communication
• Follow up with customers on pending issues to ensure timely resolution
• Escalate challenging or complex issues to the appropriate department for further assistance

Qualifications:

• High school diploma or equivalent required; college degree preferred
• 1-2 years of customer service or phone support experience in a fast-paced environment
• Excellent phone etiquette and communication skills
• Proficiency in computer systems and ability to learn new software quickly
• Ability to multitask and prioritize tasks effectively
• Positive attitude and strong problem-solving skills
• Ability to work independently and as a team player
• Fluency in English; bilingual skills in Spanish is a plus
• Prior experience in the e-commerce industry is preferred but not required

Location:

You have the option to work remotely from the comfort of your own home or work from our vibrant office in [location]. We offer a flexible work schedule that allows for a healthy work-life balance.

Compensation and Benefits:

• Competitive salary based on experience
• Comprehensive health benefits package
• 401k retirement plan
• Paid time off and holidays
• Ongoing training and opportunities for growth and development within the company

Join North Village LLC:

If you are a customer-oriented and tech-savvy individual who is looking to join a fun and dynamic team, then North Village LLC is the perfect fit for you! Apply now to be part of our exciting company culture and make a difference in the lives of our customers.

About North Village LLC

The Village at Gainesville is a nonprofit organization. That means our community and our sponsor company, SantaFe Senior Living, reinvest earnings to continually enhance services and programming for our residents.

As a nonprofit, we’re able to manage our financial resources in accordance with our mission, and our long-standing values are reflected in our governance and management. The Village is committed to helping older adults live their best lives.