Director of Operations

Directs daily operations of the Area to achieve profit, sales, customer satisfaction, marketing and human resource development objectives. Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices.

ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA

1. Ensures all food safety procedures are executed according to Company policies and

health/sanitation regulations; takes corrective actions, as appropriate.

KEY MEASUREMENT CRITERIA

Training and Execution of all food safety procedures

Health Department evaluation results tracked at area office, critical items escalated immediately

Models food safety culture during store visits

Total store cleaning systems

Expiration dates

Cooked and raw product

Temp log

Hand washing

Dishwashing, sanitizing and proper drying

Current Food Safety certification, themselves and management staff

Audit scores

Food Safety Walk throughs2. Maximizes Area profit objectives, and provides leadership and direction to subordinates for

achievement of their assigned territory profit objectives. Working closely with Finance staff.

KEY MEASUREMENT CRITERIA

Area profitability versus budget and prior year

Management of food, paper, labor, overhead and other controllable costs

Management of cash control program, POS targets and risk management targets

Proactive identification by Area and District management of opportunities to enhance profits,

and their execution of profit-enhancing objectives

Execution of Safety and Security policies as they relate to risk and casualty claim loss

Leadership and direction, including coaching, support and education, to District Managers in

profit building and cost management techniques

3. Maximizes area sales objectives versus budget and prior year, and provides leadership and

direction to subordinates for achievement of their assigned territory sales objectives.

KEY MEASUREMENT CRITERIA

Comparable area sales performance versus budget and prior year

Percentage of individual units meeting budget; percentage of districts meeting budget

Development and execution of short and long-term action plans to maximize sales, including

down stores Education, development and coaching of District Managers in sales building techniques

Sales performance of key initiatives including:

Transaction growth %

Service times

Late night sales $

Pick up window %

Kids Meals

4. Ensures total store “Service Excellence” and “Customer Courtesy” through the effective

management and evaluation of QSC and other related programs in the Area. Achieves QSC goals.

KEY MEASUREMENT CRITERIA

Speed of service

Continual improvement in ROE, SOE, FSE and other store performance indicators

Execution (quantity and quality) of store visits

Execution of Quality, Service, Cleanliness and “Customer Courtesy” standards on all day parts

and in all locations

Execution of Company systems and operating procedures

Number of Sparkle certified stores; number of "Dave's Way" certified stores

Frequency, nature and resolution of customer complaints; identification of trends developing

from customer complaints, and development of action plan to address trends5. Participates in the development of, and manages the implementation of, the Area's marketing

plan and monitors market conditions to maximize sales opportunities and minimize competitor intrusion.

KEY MEASUREMENT CRITERIA

Effectiveness of Area's marketing plan

Execution of national and local marketing programs

Execution of new product roll-outs

Establishment of community presence and goodwill for the Brand, including utilization of CJ

research information and any trends indicated

Consistent message to customer (e.g., POP, reader boards, menu boards)

Proactive identification of opportunities to enhance visibility, respond to competitive activity,

maximize POP, etc.

Participation in DMA planning and leadership

6. Manages the effective development and utilization of the Area's human resources; achieves staffing, turnover and affirmative action goals. Ensures the diversity of management work force including Shift Supervisor. Perpetuates People Excellence culture that maximizes motivation and productivity. Manages the performance management and Human Resources planning processes inthe Area, working closely with the human resources staff. Assures adherence to all federal, state and local employment laws.

KEY MEASUREMENT CRITERIA

Proper escalation of employee issues

Diversity of hires and bench strength at all levels

Crew, Shift Supervisor and management staffing and turnover levels versus goal

Minority and female DMs and GMs in Area versus goal Creation of a productive and motivating workplace environment through role-modeling, goal-setting, coaching and providing training and development to Area staff

Quality of content, and percent of on-time reviews for DMs, GMs, Co-Managers, Assistant

Managers, Shift Supervisors and Crew Members Recruiting, selection, recognition, compensation, discipline and other labor and employment practices are in compliance with all North Wend Foods policies and procedures and federal, state and local employment laws

7. Develops subordinates to maximize their contributions and future promotability. Provides

proper store management training and development using established systems and practices.

KEY MEASUREMENT CRITERIA

Number of Training Restaurants versus goals

Attendance of Area management to training classes and completion of training assignments

Development and execution of personal development plans for DMs and store management

employees within area.Development of bench strength at every level, as measured by internal promotions vs. external hires CMIT and GMIT hires versus internal promotions

Ongoing review of personal development plans

8. Participates in the Area's planning process; including the development and implementation of the Area's business plans and budgets to ensure Wendy's growth and development in the territory..

KEY MEASUREMENT CRITERIA

Development of annual sales and budget forecasts

Development and execution of Area Business Plan

Development and management of Capital Budget Plan

Store openings on time, on budget and in compliance with opening operating standards

Participation and support of DMA business plan

9. Performs other job-related duties as may be assigned or required.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE

Strong knowledge of restaurant operations, Company policies and procedures, and the financial, marketing, training and human resource aspects of the industry. Excellent communication, organization and management skills, intermediate knowledge of Office 365 or relatable programs.

EDUCATION and/or EXPERIENCE

College degree, preferred or equivalent operational experience; and 7 years of restaurant operations management experience, including experience in managing multi-location operations; or equivalent combination of education and experience. PC experience.

WORK ENVIRONMENT

Frequent travel to multiple restaurants within the assigned area.

Job Type: Full-time

Pay: $121,267.00 - $133,015.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Anchorage, AK 99501: Relocate before starting work (Required)

Work Location: In person

Salary : $121,267 - $133,015