What are the responsibilities and job description for the Imaging Support Specialist (Full Time, Days) position at NorthBay Health?
Job Description
At NorthBay Health the Imaging Support Specialist obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his / her representative to secure accurate demographic and insurance information ensuring the patient's care is not delayed. Verifies and documents eligibility and benefits for patient's specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and / or changes to daily / weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing / faxing. Collects patient co-pays and / or account payments. Maintains knowledge of HIPAA laws / forms and ensures front desk is compliant at all times. Processes all patient requests for viewing / amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Qualifications
Education :
- High school graduate or equivalent preferred.
Licensure :
Experience :
Skills :
Interpersonal Skills :
Compensation : $26.64 - $29.37 ( based on years of experience)
About Us
At NorthBay Health, we are guided by our values : Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.
These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.
NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That's why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic. Our competence, capabilities and practice of collaborating with some of the nation's most advanced clinical institutions enable us to manage extremely complex cases right here.
Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.
To learn more about NorthBay Health's benefits, diversity statement and community please visit
Salary : $27 - $29
