What are the responsibilities and job description for the Practice Manager Primary Care position at Northbay?
At NorthBay Health the Practice Manager, Primary Care is responsible for the day-to-day operational management of the assigned Center for Primary Care site(s). The Practice Manager’s responsibilities include, but are not limited to, oversight of practice operations, hiring and development of personnel, continuity of services, compliance with regulatory and professional standards, and fostering collaborative interdisciplinary relationships among providers and staff.
The Practice Manager is accountable for the delivery of excellent customer service, efficient patient flow and operational efficiency within their clinic(s). The Practice Manager also provides team leadership to create an exceptional patient experience, as well as employees who are engaged and equipped to deliver quality, compassionate patient care. The Practice Manager will collaborate with other providers and health team members across the patient care continuum to provide resources and services advocating on behalf of the patient between inpatient and outpatient care environments. The Practice Manager is responsible for monitoring and auditing operations to ensure adherence to regulatory and professional standards.
At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Qualifications:
Education: Bachelors required or 8 years of management or supervisory experience
Experience:
- Minimum of 4 years of progressive supervisory experience in an ambulatory care or medical practice setting required with at least 3 years in the discipline.
- Previous experience working with a large group of providers.
- Previous budget accountability and management experience preferred.
- Minimum of 4 years of previous experience in Patient Access, telecommunications, and/or utilization management with working knowledge of health care practices.
- Working knowledge of health plan access requirements. Previous experience managing non-traditional access hours across multiple locations preferred.
Skills:
- Proficiency in Microsoft Word, Excel and Outlook required.
- Excellent oral and written communication skills required.
- Must possess teaching and leadership ability, with high professional standards.
- Must be well organized, be able to set priorities, work independently as an effective team member.
- Demonstrates effective time management skills.
- Must demonstrate and maintain current knowledge of healthcare trends, LEAN and healthcare regulatory and compliance initiatives.
- Knowledge of Cerner preferred. Strong knowledge of regulatory and compliances processes required (Joint Commission, OSHA).
Interpersonal Skills: Demonstrates the NorthBay Way. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.
Standards of Performance: Demonstrate performance by adhering to established policies and procedures and exhibiting the defined characteristics associated with attendance and punctuality.
Physical Effort: Attendance is an essential function of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to engage in moderate physical activity including frequent ambulation and prolonged standing. Requires frequent use of telephone, writing and computer keyboarding, six hours or more each day.
Hours of Work: Exempt. Monday through Friday, variable according to business needs, primarily between the hours of 8:00am – 5:00pm.
Compensation:
- Budgeted salary range is $110K - MAX $140K (Offered annual salary based on years of experience, Max salary is commensurate of 20 plus years of experience in same or higher level role )
- Incentive Bonus eligible, up to 15% of the annualized salary
Salary : $110,000 - $140,000
