What are the responsibilities and job description for the Receptionist position at Northbrooke Post-Acute?
JOB DESCRIPTION
Receptionist
Department: Administration
FLSA Classification: Non-exempt
Reports to: Administrator
At Northbrooke Post-Acute, we prioritize the well-being and care for all of our residents and staff members. As a 120-bed SNF, our services range from Skilled Nursing, Rehabilitation, Dietary and Mental Health Support.
Overview of the position:
The Receptionist role is to perform clerical support in an efficient manner in accordance with established policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors.
Duties and Responsibilities
Administrative Functions
- Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere).
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Operate paging/ telephone system as required.
- Answer telephone, determine nature of call and direct caller to appropriate individual or department.
- Received requested from within the facility and locate personnel through paging system.
- Received inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (May refer such calls to Nurse Supervisor/Charge Nurse).
- Greet visitors, Direct to appropriate office and/or residents’ room.
- Give directions/information to visitors, guests, residents, sales representatives, etc.
- Offer beverages to visitors waiting for administrative personnel, as appropriate.
- Monitor presence and location of sale representatives in the facility.
- Ensure guest/visitors abide by existing rules and refuse admission to persons as directed.
- Report suspicious persons/information to supervisor immediately.
- Assist with administrative duties as directed (including typing, filing, accounts, etc).
- Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.).
- Fields accurate and complete phone messages, provides callers with necessary and appropriate information, and ensures delivery of messages.
Qualifications/Requirements:
Educational Requirements:
- Must possess, as a minimum, a High School Diploma education or its equivalent.
Experience:
- Must have at least 1-year receptionist, secretarial, clerical, or similar "front-of-the-house" job.
Specific Requirements:
- Must be able to read, speak, and understand the English language.
- Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public
- Must be knowledgeable of administrative practices, procedures, and guidelines.
- Must possess the cheerful personality and be able to work harmoniously with other personnel.
- Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must be able to follow written and oral instructions.
- Must be able to type a minimum of 25 words per minute and operate a word processor.
- Must be able to effectively use a 10-key calculator.
- Must have a working knowledge of micro-computers, input/output data, etc.
- Must not pose a direct threat to health or safety of the individual in the workplace.
