What are the responsibilities and job description for the Financial Support Specialist position at NorthCountry Federal Credit Union?
**Company Overview:**
NorthCountry Federal Credit Union is committed to making people's financial dreams come true. We believe everyone has the right to be their true selves at work, at home, and in the community.
**Job Description:**
- Support the credit union's vision by building rapport with members, determining their needs, and offering creative solutions to best serve them.
- Contribute to a world-class experience for all members and staff by demonstrating professionalism, integrity, and representing the credit union's core values.
**Essential Functions & Responsibilities:**
- Develop and maintain a clear understanding of credit union products and services to effectively communicate with members about their financial needs.
- Be proficient in all teller transactions, including deposits, withdrawals, transfers, loan payments, and wire transfers.
- Actively listen to members' needs and offer appropriate solutions to overcome financial challenges or achieve goals.
**Performance Measurements:**
- Attention to detail - Consistency of work quality and compliance with standards, requirements, and expectations.
- Member Focus - The degree to which member service is demonstrated in the day-to-day business environment.
- Problem Solving - The ability to predict, recognize, and define problems.
