What are the responsibilities and job description for the Senior Salesforce Lead position at Northeading Technologies?
We are actively seeking a Senior Salesforce Lead with 10 years of experience in designing and delivering Salesforce solutions. This role requires an expert-level understanding of the Salesforce platform, particularly within Service Cloud environments. If you a re passionate about crafting innovative solutions, driving digital transformations, and mentoring teams, wed love to hear from you.
Key Responsibilities :
- Lead the design, development, and implementation of Salesforce solutions, with a primary focus on Service Cloud.
- Collaborate with cross-functional teams to gather and analyze business requirements and translate them into effective Salesforce solutions.
- Design and implement scalable solutions using Salesforce Omni-Channel, Apex, and Lightning Web Components (LWC).
- Oversee integrations between Salesforce and third-party applications, ensuring seamless data flow.
- Develop workflows, process builder configurations, and custom code to enhance system functionality.
- Manage and optimize Salesforce Omni-Channel routing, ensuring efficient customer service operations.
- Provide leadership and mentorship to junior developers and administrators on the Salesforce platform.
- Stay up-to-date with Salesforce releases and recommend innovations that can enhance business processes and productivity.
- Create and maintain detailed documentation of system architecture, customizations, and best practices.
- Ensure compliance with governance and security standards across Salesforce environments.
Required Skills and Qualifications :
Preferred Certifications :
