Salesforce Business Analyst

Description

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all of our people to make a positive impact when working

with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

We’re looking for a Salesforce Business Analyst to join our IS team. In this role you will collaborate with key business stakeholders, related third parties and project team members, define and document business processes and software requirements for business initiatives, lead and/or participate in workshopping, elicitation, workflow design, process mapping, integration design, and communication and change activities, and liaise with other business information systems owners. This position can be based in several GHD office locations in the west region. GHD supports a hybrid work model.

Key Responsibilities Of This Diverse Role Include

• Capturing detailed business requirements for business systems
• Contributing to product development roadmap creation in client services, supplier management and marketing technologies
• Identifying stakeholders and developing an impacted stakeholder matrix
• Working with all impacted stakeholders to conduct interviews and workshops to fully explore and document the extent of impacts into technology, process, training and change
• Performing cross functional analysis across people, process, and systems by applying change management and business readiness tools and methodologies
• Creating prototypes and mock-ups
• Analyzing and developing process maps and facilitating business workflow design and approvals with business stakeholders and leaders
• Coordinating test activities with business clients
• Advising and assisting with implementing change
• Working with trainers to coordinate necessary training.
  
  

What will you bring to the team?

• Bachelor’s Degree in Computer Science, Information Systems, or demonstrated experience in lieu of a degree.
• Experience with CRM and Marketing Automation technology implementation, specifically Salesforce Sales Cloud and Marketing Cloud products
• Knowledge of software development principles
• Knowledge of cloud-based CRM and Marketing Automation technologies features and architecture
• Advanced technical and non-technical written and verbal communication skills
• Strong stakeholder engagement and relationship building skills
• Strong analytical, problem solving and troubleshooting skills
• Inspire and work well with others
• Highly organized, attention to detail, decisive, self-managing and motivate
  
  

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status. GHD supports a hybrid work model.

This position does not provide visa sponsorship.