What are the responsibilities and job description for the Client Specialist position at Northeast Benefits Management, LLC?
Are you a detail-oriented, people-loving problem solver who thrives on helping others?
As our Client Specialist, you’ll be the go-to expert for onboarding new clients, managing benefit accounts, and providing top-notch customer support. Whether you’re helping clients navigate their enrollment, resolving claim questions, or fine-tuning internal processes, you’ll play a key role in keeping things running smoothly.
At Northeast Benefits Management, we’re not just about claims and enrollments—we’re about people. You’ll be part of a friendly, collaborative team that values your ideas and wants to see you grow.
Responsibilities
- Process health care flexible spending account, dependent care, and health reimbursement arrangement claims in the claims administration system.
- Research and resolve check payment & check return questions between payor and payees.
- Provide customer service support via email and phone to assist with questions related to enrollment status, plan design explanation and education, and general account help.
- Process enrollment and status updates within the claims administration system.
- Assist in the preparation of client benefit compliance testing.
- Process daily banking to connect claims reimbursement to participant or provider.
- Document and maintain procedures.
- Provide training to client contact(s) in matters of enrollment, plan design, report generation.
- Answer insurance broker questions related to participant accounts and client reports.
Qualifications
- Proficiency with Microsoft products, including Word, Excel, and PowerPoint
- Aptitude for working with claims administration software and databases
- Ability to work effectively in a team and independently
- Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
- Strong analytical skills
- Ability to understand, evaluate, and make judgements on plan designs
- Knowledge of group benefit language
- Strong customer service skills
- Excellent communication and organizational skills
- High degree of accuracy and attention to detail
Job Type: Full-time
Pay: From $53,000.00 per year
Benefits:
- 401(k) 5% Match
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Client services: 2 years (Preferred)
- Employee Benefit: 1 year (Preferred)
Ability to Commute:
- South Burlington, VT 05403 (Required)
Work Location: In person
Salary : $53,000
