Administrative Team Lead

As an Administrative Team Lead , you'll be an essential part of our administrative support team. You will be responsible for providing exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. The administrative team lead will also handle customer calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing important information. It is important for the team leader to possess superior customer service skills and professionalism, to be able to multi-task, and be conscientious and compassionate to clients and staff.  They must be highly motivated while working as part of a cohesive team in a fast-paced environment.  They are also expected to protect sensitive information, always comply with HIPAA, and be able to maintain composure and professionalism during stressful situations.

Key Responsibilities :

• Answer phones and take patient calls and provide professional, accurate, satisfactory answers to their questions and concerns
• Guide patients through navigating MYIO portal and troubleshooting for telehealth appointments, if needed
• Call insurances for prior authorization and copay information
• Assist providers with administrative tasks, such as support for new initiatives, treatment modalities, visit types, etc…
• Answer general questions about the practice and services provided
• Answer internal communication questions
• Schedule client appointments
• Collaborate with other team members and locations to provide excellent customer service
• Support internal referral and transfer of care workflows
• Support Psych Assessment Director with administrative program responsibilities – screening clients, providing paperwork, scheduling, prior authorizations, accepting payments
• Managing USPS mail and bank deposits
• Provide overall prescriber and site support in conjunction with PCSCs (front office coordinators)
• Must maintain a professional dress code at all times
• Float to support PCSCs at clinics when short-staffed
• Manage office supply orders
• Work with and support Clinical Directors and RDO with new initiatives and rollouts
• Help to train new employees and orient new staff
• Ensure all office processes and policies are being followed
• Works closely with RDO on overall site management throughout the practice
• Other duties as assigned

Qualifications :

Explore the Advantages of Joining Our Team :

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.