Administrator/Director of Clinical Operations

Essential Functions:

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions. In accordance with Title VI of the Civil Rights Act of 1964, applicants will not be discriminated against regarding race, color, national origin, disability or age

Mission Statement:

This facility is operated by Allegiance Healthcare Hospice and Palliative Care. Our Mission is to provide the highest standard of care to our patients and the entire community that surrounds each patient. We strive to holistically meet their spiritual, social and clinical needs in the most peaceful, dignified and comforting manner possible.

Job Responsibilities:

• Leads the people they supervise and the teams to fulfill the mission, establish a vision, and accomplish the Pillar goals of the organization.
• Recruits and hires adequate and qualified personnel to care for patients and their families during all service hours to ensure quality care and customer satisfaction.
• Staff development and performance management including orientation, in-service, continuing staff education, testing competency skills, quality assessment performance improvement and evaluations.
• Sets expectations of the staff by the development of job descriptions and revisions as necessary.
• Measure and maintain high levels of employee and patient satisfaction.
• Provides for continually improving the work environment for staff and volunteers.
• Establishing effective, open channels of communication.
• Guides the organization on conflict and complaint management and dispute resolution.
• Directs staff in the performance of their duties to lead the people they supervise and encourages their team to provide excellent and compliant care to all eligible patients and their families.
• Monitors service utilization to ensure delivery of comprehensive care.
• Responsible for supporting the quality of our service by evaluating hospice services including personnel using measurable outcomes and objectives.
• Actively leads and participates in the Quality Assurance Performance Improvement Program of the organization to ensure compliance with all State and Federal regulatory agencies.
• Ensures hospice personnel and the organization stays current with clinical information and practices, and on local, state, and national hospice issues and trends.
• Ensures that interdisciplinary care is provided to meet the unique needs of each individual patient and family.
• Coordinates with other departments, services, and senior management, as appropriate to promote the standards of quality and contribute to the organization’s philosophy.
• Ensures services provided by other agencies are authorized by hospice.
• Collaborates with agencies and vendors for effective management of services.
• Promotes and encourages the immediate reporting of safety and quality of service issues to quickly identify and resolve quality concerns.
• Ensures organizational compliance with legal, and regulatory requirements.
• Assists in developing and implementing appropriate service policies and procedures to accomplish identified outcomes.
• Oversees emergency planning for the agency including written plans, staff education, crisis communications, and public relations, and has ultimate decision-making authority.
• Reviews and verifies that all services are billable and correctly billed to the proper payor sources.
• Develops relationships with referral sources to promote growth and ensure excellent customer service.
• Operational planning, budgeting, and monitoring operational progress toward accomplishing financial goals.
• Monitoring all business operations to ensure financial performance.
• Leads all aspects of the growth of the organization.
• Serves as a member of the Governing Body.
• Ensures appropriate data collection and regular, complete reports are received by the Governing Body.
• Designates, in writing, an individual who meets the administrator qualifications to assume the authority and control of the hospice if the administrator is unavailable.
• Knowledge of and adherence to all policies and procedures.
• Maintains compliance by documenting accurately and timely within the organization’s electronic health record.
• Lives the Mission, strives to achieve the Vision and exemplifies the Core Values of the organization.
• Works toward exceeding chosen Pillar goals in the areas of Employee Satisfaction, Customer Satisfaction, Quality Service, Compliance, Growth and Financial Performance.
• Knowledge of and adherence to the employee Code of Conduct and Code of Ethics.

The above statements are intended to be a summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education and Experience:

• Registered Nurse required
• At least 3 - 5 years of documented success in leadership in a health care service delivery setting.
• Proficient in Microsoft Word and Excel
• Able to work late evenings and weekends occasionally
• Familiar with medical terminology
• Able to manage a hospice program component

Other Education/Experience and/or Training:

If a registered nurse then he/she shall annually obtain at least two hours of continuing education hours related to end of life care.

Other Qualifications:

• Has not been excluded from participating in Medicare and Medicaid programs.
• Maintains eligibility to participate in Medicare and Medicaid programs throughout employment
• Capable of providing emergency care as needed for any patient
• Maintains a neat, well-groomed appearance at all times. Keeps personal appearance appropriate for patient care.
• Ability and willingness to participate appropriately in a disaster or evacuation situation.
• Participate in pre-employment and annual Tuberculosis screening.

Work Environment:

• Work will be mostly indoors, with frequent to occasional outdoor requirements. Adequate lighting and ventilation are provided in work areas.
• May be exposed to communicable diseases and/or body fluids, medical preparations, toxic substances.
• Sits, stands, bends and moves intermittently during working hours.
• Subject to interruptions.
• May encounter hostile and emotionally upset individuals through communication and involvement with residents, family members, staff members, visitors, and the public.
• May be subject to falls, burns from equipment, infectious and communicable disease, body fluids, medical preparations, hazardous or toxic substances, odors, and other hazards to health, throughout the shift or time worked.

Experience

• 3 - 5 years: Documented success in leadership in a healthcare service delivery setting