LTSS Coordinator

Job Purpose: To provide Long Term Services and Support Coordination to adults enrolled in a One Care Plan. The role is to serve as a liaison to the enrollee in order to access community-based services to improve the quality of life for the enrollee.

Essential Job Function

Duties and Responsibilities:                                                                                                              

• Provide counseling on the different options available for long term care, which will vary depending on each consumer’s situation. LTSSC includes contacting the consumer to discuss and provide guidance about:
  • the consumer’s medical, physical, emotional, and financial resources,
  • public, private and informal supports available to meet long term care needs, factors for the consumer to consider in making long term care decisions, including capacity and personal preferences.
• Provide timely and accurate assistance with referrals to support the consumer in accessing the agreed upon long term supports.
• Follow-up by communicating and consulting with the consumer as needed, to determine the outcomes of previous contacts and to offer additional assistance in locating or using services as necessary.
• Complete all documentation (both written and electronically via the WILD data collection system) required for measuring quality and achievement of outcomes.
• Work cooperatively with other program staff of the NILP to facilitate the consumer securing needed services and supports.

Interpersonal Communication:

• Model integrity, personal and professional ethics and maintain confidential consumer and organizational data 
• Maintain a positive working relationship with consumers, co-workers, referral sources and others to achieve positive outcomes
• Maintain updated computer technology competencies i.e. Microsoft Word, Excel, Outlook

Teamwork and Cooperation:

• Work as an effective team member collaboratively  through strong individual contribution and commitment
• Demonstrate effective communication and problem-solving skills, both verbally, written, and in electronic formats

Workplace Performance and Professional Development:

• Achieve positive consumer relationships within their control and contributes to a positive public image of the overall organization
• Maintain a positive work setting through planning and effective use of benefit time
• Commitment to continuous improvement strategies and demonstration of the knowledge, skills and abilities related to this position
• Participate in continuing education, training, and staff development opportunities
• Provide formal and informal transfer of knowledge and peer mentoring leadership

 Qualifications:                                                                                                                        

• Bachelor’s Degree in Social Work, Psychology, Counseling or related field desired
• Three to five years experience in social work, psychology, counseling or related field and experience in coordinating services for one or more of the target populations
• Knowledge and understanding of, and sensitivity to, issues concerning the disability community, Independent Living Philosophy and Person-Centered planning philosophy and strategy 
• Ability to travel independently & reliable transportation required. 
• Proficient skills with technology including Microsoft 365, Teams, mobile devices, and applications
• Strategic thinking skills, active listening, interviewing, and advocacy skills.
• Strong oral and written communication skills and excellent listening skills

 

 Review Policy:                                                                                                                 Supervisor will complete performance review with employee at the completion of a six-month introductory period. Job duties and assignments will be reviewed at this time. Thereafter, performance reviews will be completed and reviewed annually.

Direct Reports:

• None

The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided reasonable accommodations for the hiring process, offer processes, or at any point after the start of employment. If a reasonable accommodation is needed, please contact the HR Director at  978-687-4288 or hr@nilp.org