PCA Skills Trainer (In-House)

The In-House PCA Skills Trainer will meet with agency consumers involved in the agency's Personal Care Attendant (PCA) program. We are seeking applicants with experience in service coordination type work with persons with all types of disabilities and elders in the human service field, as well as those passionate about helping others and willingness to show a commitment to Independent Living philosophy. This is an in-office position and will provides assistance to PCA consumers who visit the office. Occasional travel may be required.

Essential Job Functions:

• Provides assistance to PCA consumers who visit the office. 
• Provide information, orientation and determine basic eligibility to persons with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program
• Complete an initial assessment with consumer in their/residential setting to determine their level of ability to manage their program.
• Respond in a timely manner telephonically or in person to consumer inquiries and questions
• Documenting consumer visits and contact notes in the program's database system
• Assisting consumers in completing paperwork necessary to manage and hire their personal care attendants, as well as advising consumers how to handle various types of employer/employee dynamics and situations
• Maintaining consumer case files and monitoring a consumer's ability to manage their personal care program on an ongoing basis
• Troubleshoot for and with the consumer regarding issues with their individual program which could include one or more of the four core services; peer support, skills training, advocacy and information and referral.
• Maintain working relationship between PCA Program and Fiscal Intermediary (FI) including, but not limited to; resolving member complaints and sharing information with FI as needed.
• Some travel may be required
• Other duties as assigned

Interpersonal Communication:

• Model integrity, personal and professional ethics and maintain confidential consumer and organizational data 
• Maintain a positive working relationship with consumers, co-workers, referral sources and others to achieve positive outcomes
• Maintain updated computer technology competencies i.e. Microsoft Word, Excel, Outlook

Teamwork and Cooperation:

• Work as an effective team member collaboratively  through strong individual contribution and commitment
• Demonstrate effective communication and problem-solving skills, both verbally, written, and in electronic formats

Workplace Performance and Professional Development:

• Achieve positive consumer relationships within their control and contributes to a positive public image of the overall organization
• Maintain a positive work setting through planning and effective use of benefit time
• Commitment to continuous improvement strategies and demonstration of the knowledge, skills and abilities related to this position
• Participate in continuing education, training, and staff development opportunities
• Provide formal and informal transfer of knowledge and peer mentoring leadership

Qualifications:

• An individual with an Associate's Degree in a human service or relevant concentration, can be substituted with personal experience with a disability or equivalent human service experience.
• At least one year of experience in providing services to persons with disabilities
• Proficient in Excel, Microsoft Office, database management
• Working in or involved with the disability community
• Bilingual with Spanish speaking proficiency required

Direct Reports:

• None 

Review Policy:

Supervisor will complete performance appraisal with employee at the completion of a six-month probation period.  Job duties and assignments will be reviewed at this time.  Thereafter, performance appraisals will be completed and reviewed annually.

The Northeast Independent Living Program, Inc. is an equal opportunity employer and encourages persons with disabilities, women, persons of color, members of the LGBTQ community, and veterans to apply for this position. NILP is an organization that advocates for an all-inclusive community free of communication, attitudinal, economic and architectural barriers for all people with disabilities. As part of this commitment, NILP will ensure that persons with disabilities are provided reasonable accommodations for the hiring process, offer processes, or at any point after the start of employment. If a reasonable accommodation is needed, please contact Lynette McRae at   978-687-4288 or lmcrae@nilp.org.