What are the responsibilities and job description for the Client Service Representative position at Northeast Laboratories Inc.?
Job Overview
We are seeking a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will play a crucial role in maintaining customer satisfaction and fostering long-term relationships. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to analyze customer needs effectively.
Responsibilities
- Respond promptly to customer inquiries via phone or email, providing accurate information and solutions.
- Assist with sample intakes
- Generate client reports
- Manage customer accounts and maintain up-to-date records
- Collaborate with appropriate departments to resolve customer issues and improve service delivery.
- Analyze customer feedback to identify areas for improvement
- Assist with project management tasks related to customer service initiatives.
Skills
- Strong background in customer service
- Proficient in Microsoft and Google software's
- Excellent communication skills, both written and verbal.
- Ability to proof read is a
- Ability to work collaboratively
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $22