RFT

Are you detail-oriented, organized, and passionate about making a difference in your community? Northeast CMHA is looking for an enthusiastic Clerical Support Staff member to join our team! In this role, you’ll play a vital part in ensuring our operations run smoothly, providing essential administrative support to our dedicated mental health professionals. From managing schedules and maintaining records to assisting with client interactions, your contributions will help us deliver exceptional care and support to those who need it most. If you’re ready to bring your skills to a team that values collaboration, compassion, and growth, we’d love to hear from you!

SUMMARY OF RESPONSIBILITIES:
Performs various clerical duties requiring computer literacy, clinical dictation transcription, scanning, appointment scheduling, telephone switchboard operation, release of information and other duties as needed for effective and efficient operation of the agency's clerical department.

Rate of Pay: $18.08 - $24.91

FLSA: Non-Exempt/Full-Time

Reports To: Office Manager or Designee

QUALIFICATIONS:
Education: High school graduate or equivalent
Experience: General office experience preferred. Lived experience with mental illness, intellectual/developmental disabilities, and/or substance use disorders valued.
Other:

• High accuracy and speed (60 wpm) on keyboard
• Computer/Word processing experience required
• Ability to operate general office machines (Fax, copier, Dictaphone etc.)
• Medical terminology preferred
• Verbal and written communication skills are essential
• Knowledge of correct English usage, spelling, and punctuation is essential
• Ability to maintain confidentiality at all times
• Good interpersonal skills in relating to the public and peers, tactful and courteous
• Capability to manage multiline telephone switchboard
• Ability to work independently and also be a team player

ESSENTIAL JOB FUNCTIONS:
1. Demonstrates knowledge of universal precautions, standards of practice, and emergency protocol.
2. Clinical dictation transcription
3. Clinical records scanning
4. Telephone switchboard operation
5. Appointment scheduling
6. Release of confidential information requests
7. Faxing, copying, and preparation of outgoing mail
8. Answering overflow telephone calls.

NON-ESSENTIAL JOB FUNCTIONS:
1. Performs other related duties as required.
2. May be requested to be involved in the Board's continuous quality improvement program.
3. May be required to provide own transportation while performing agency-related duties.

PHYSICAL REQUIREMENTS:
The physical demands here are representative of those that must be met by an employee to successfully perform the functions of this job. Ability to walk, bend, stand, sit, lift up to 25 pounds, with or without assistance, stretch/reach, hear, see, hand/finger dexterity and drive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with applicable laws.

NeMCMHA

Northeast Michigan Community Mental Health employs nearly 400 people across 17 accredited programs in our 4-county region. Serving residents of Alpena, Alcona, Presque Isle, and Montmorency counties since 1968, we seek to provide comprehensive services and supports that enable people to live and work independently.

BENEFITS:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Paid Training
• Retirement
• 10 Paid Holidays
• 24-hour On-site Gym
• Supportive Team Environment
• Generous Leave Time Package
• Qualify for Loan Forgiveness
• And More...

Northeast Michigan Community Mental Health Authority does not discriminate on the basis of race, color, creed, national origin, religion, age, gender, height, weight, marital or veteran status, physical or mental disability, genetic information, or any other legally protected status. Northeast Michigan Community Mental Health Authority is an equal opportunity employer.