What are the responsibilities and job description for the Supply Solutions Case Manager position at Northeast Mobility Center Ltd?
The supply solutions case manager is responsible for assisting in patient care, documentation, and resupply of multiple product lines including: incontinence, urology, ostomy, and compression. Individuals with experience in the medical industry are welcome to apply. The case manage Collaborates with other case managers and therapists to ensure proper products are received, making appointments, and follow up to guarantee that Northeast Mobility Center provides a superior service. Training and certification will be provided to the appropriate candidate, as stated by company policies, and as needed. .
Responsibilities
Patient Care (Training provided at the point of hire, with applicable certifications)
- Measures patients for compression garments including ready to wear and custom foot, calf, knee, thigh, arm, hand, and breast garments.
- Follows up with customers to ensure satisfaction.
- Educates patients on compression wear and care taking.
- Sets up new supply patients. Ensure proper documentation is in place.
- Follows up on recurring patients and collects applicable documentation.
- Greets customers at the door and assist them as needed.
Administrative
- Answers, evaluates, and prioritizes incoming administrative line telephone calls, and communicates effectively with callers obtaining complete and accurate information to determine the need(s) of the caller.
- Highly organized, maintains files up to date, and adheres to operating procedures.
Qualifications
- Prior experience in the medical field is helpful, as well as retail.
- Prior experience and familiarity with customer interaction, directing telephone calls, and sales preferred.
- Focuses on personal development areas, engaging in professional interactions with peers and supervisors.
Education
- High School Diploma or GED- Required
- Former work experience in a healthcare environment is highly favorable.
This position has a large prospect of moving up in the company to management roles as well as has NO CAP on commission- the more you are willing to put in, the more you make.