What are the responsibilities and job description for the Customer Service Representative position at Northeast Mobility Center?
About Us: Northeast Mobility Center is a leading Durable Medical Equipment (DME) provider for the community, dedicated to improving the quality of life for individuals with diverse medical needs. We specialize in providing high-quality equipment and exceptional customer service to ensure our clients receive the care they deserve.
Position Overview: We are seeking a motivated and compassionate Customer Service Representative to join our team. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Serve as the first point of contact for customers, providing assistance and support via phone, email, and in-person interactions.
- Answer inquiries, address concerns, and provide information about our products and services in a courteous and professional manner.
- Process orders, coordinate equipment deliveries and returns efficiently and accurately.
- Collaborate with internal teams to resolve customer issues, escalate complex inquiries as needed, and ensure timely resolution.
- Maintain detailed and accurate records of customer interactions, transactions, and inquiries using our CRM system.
- Educate customers on product features, usage, and maintenance to ensure their satisfaction and safety.
- Continuously seek opportunities to improve processes and enhance the overall customer experience.
Requirements:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service or a related field, preferably in the healthcare or medical equipment industry.
- Strong communication skills with the ability to listen actively, empathize with customers, and convey information clearly and effectively.
- Excellent problem-solving skills and the ability to remain calm and composed under pressure.
- Proficiency in computer skills, including Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team in a dynamic, customer-focused environment.
- Knowledge of medical terminology and DME products is a plus.
Benefits:
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive benefits package including health insurance, and paid time off.
- Ongoing training and professional development opportunities to enhance your skills and advance your career.
- A supportive and inclusive work environment where your contributions are valued and recognized.
How to Apply: If you are passionate about providing exceptional customer service and making a positive impact on the lives of others, we would love to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position to SupplySolutions@nemobility.com
Northeast Mobility Center is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and strive to create a culture of respect, collaboration, and innovation.
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $25
