What are the responsibilities and job description for the Director of Operations position at NORTHEAST OF THE WELL?

As Operations Director for this growing Christian non-profit, you will play a critical role on the senior leadership team, advancing the organization’s mission to “take God’s Word into some of the hardest places,” and ensuring its continued growth and effectiveness. With a bold vision and ambitious strategy, you will drive operations as a forward-thinking leader, proactively overcoming challenges and anticipating future demands. The work is impactful, fast-paced, and offers an unparalleled opportunity to witness God achieve more than you imagined.

Founded in 2008, NorthEast of the Well (NE) is committed to bringing hope, healing, and transformation to individuals facing addiction, abuse, incarceration, trauma, and sexual exploitation. NE meets people where they are, offering the Gospel message and tools to help them discover their God-given purpose and build paths to independence. The organization partners with treatment programs, shelters, safe houses, jails, and other providers across Los Angeles, Long Beach, and Orange County.

Position Overview :

The Operations Director ensures NE’s operational excellence, supporting weekly ministry activities and strategic growth. Reporting to the Executive Director / Founder, this role oversees human resources, finance, IT, facilities, and program management while promoting NE’s mission to volunteers, donors, and the community.

Key Responsibilities :

Operational Leadership : Develop and optimize systems, policies, and KPIs to ensure operational efficiency.
Financial Management : Manage budgets, oversee payroll and expense processes, and provide insights for fundraising efforts.
Human Resources : Lead talent acquisition, staff development, and compliance with employment laws, fostering a Christ-centered, inclusive culture.
Facilities & Technology : Oversee IT systems, cybersecurity, and facility maintenance to ensure a safe and functional environment.
Strategic Planning : Collaborate on long-term strategies and execute key growth initiatives.
Risk Management : Identify and address risks while ensuring compliance with legal and donor requirements.
Event Support : Plan and coordinate staff retreats, discipleship gatherings, and outreach events.
Donor Database : Supervise donor database operations, ensuring accuracy and timely communication.
Communications : Manage internal and external communications to enhance engagement and transparency.

Six Month Objectives :

In collaboration with the Executive Director and Senior Leadership team, begin planning, implementing and executing on the 2024-2026 Strategic Plan.

Assess ministry and back-office processes; identify efficiencies and make recommendations to streamline and improve.

Review the ministry's organizational structure to identify inefficiencies and opportunities for improvement.

Evaluate existing HR tools and handbook; Identify solutions and implement a 401K retirement savings plan.

Qualifications :

Bachelor’s degree required, Master’s preferred.

5 years of operations experience, with 3 in leadership.

Proficiency in financial management, HR, and technology systems.

Strong organizational, communication, and problem-solving skills.

Ability to manage multiple priorities and build positive relationships.

Strategic mindset with a commitment to NE’s mission and values.

Agreement with NE’s Statement of Faith

Key Competencies :

Organization : Excellent organizational skills to manage multiple tasks, schedules, and priorities effectively.

Communication : Strong written and verbal communication skills for effective communication with executives, staff, volunteers, and those in the NE community.

Problem Solving : Strong problem-solving skills to address issues and find solutions efficiently.

Financial Skills : A thorough understanding of financial management and budgeting is key.

Initiative : Proactive attitude and the ability to take initiative to improve processes and workflows.

Mission Driven : Passion for NE’s mission of “to take God’s Word into some of the hardest places”; Commitment to upholding Christian values and fostering a Christ-centered work.

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