Broadband Operations Technician

Job Title: Broadband Operations Technician

Department: BOLT Outside Plant

Reports To: BOLT Operations Superintendent

FLSA Status: Non-exempt

Safety Sensitive: Yes

Summary 

Provides engineering services including planning, designing, and routing of new and existing fiber optic lines, equipment, and services.  Ensures environmental, efficiency and economic factors are balanced in the performance of duties without sacrificing safety of self, co-workers, and the general public.  Ensures construction is completed correctly in accordance with specifications. 

Standards of Excellence

The standards of excellence represent the code of conduct required of every employee to ensure a culture of excellence is maintained throughout the cooperative.

• Supports the organization by having sufficient knowledge of programs and services offered and professionally representing the organization in a positive manner. Contributing to high organizational and team performance through a commitment to excellence.
• Accepts challenges and supports change within the organization. Demonstrates commitment, and overcomes resistance through resourcefulness and creative problem solving.
• Allocates time and attention based on what is most important to achieve key goals and objectives.
• Effectively organizes and balances tasks and priorities to keep multiple duties on track.
• Demonstrates effective skills in obtaining and researching facts and information. Interprets and analyzes information, including instructions and guidelines to make appropriate decisions.
• Selects and uses appropriate communication methods and demonstrates follow through with commitments.
• Observes safety and security procedures and actively demonstrates safe work practices at all times.
• Exhibits integrity and demonstrates ethical behavior in everyday business conduct.

Essential Duties and Responsibilities

• Ensures fiber optic system is designed in accordance with RUS specifications and complies with NESC as a minimum standard.
• Consults and works with developers and project engineers to meet project and BOLT needs.
• Provides service to members, developers, and project engineers by communicating and responding to needs or complaints in a courteous and professional manner.
• Review customer needs, develop house count, develop fiber assignments, and properly size equipment to ensure adequate system capacity for needs and growth.
• Obtains easements for construction of facilities and ensures properly-filed easements are in place.
• Observes existing overhead and underground facilities during the course of daily work ensuring reliable and safe operation.  Reports problems to supervisor.
• Assists with the restoration of fiber optic services during large interruptions by troubleshooting and guiding contract and in-house crews to ensure and expedite restoration.
• Operates all equipment used in the design and staking of fiber optic facilities.
• Assumes responsibility for performing and completing daily work assignments.
• Communicates required information by completing all paperwork in a timely and accurate manner.
• Assists with development of construction and maintenance work plans.
• Protects cooperative resources by ensuring assigned equipment is kept in good order.
• Accepts training by attending meetings, workshops, and courses related to job responsibilities.
• Inspect completed construction and construction work in progress to ensure RUS and BOLT specifications are adhered to and report deficiencies to supervisor in a timely manner.
• Review As-Built prints for accuracy and coordinate with GIS technician to ensure accurate and timely system mapping and record-keeping.
• Performs other duties as assigned

Competencies

Adaptability – Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback and changes approach or method to best fit the situation. Exhibits ability to learn and apply new skills.

Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Use of Technology – Demonstrates required skills, adapts to new technologies, troubleshoots technological problems, keeps technical skills up to date, uses technology to increase productivity

Customer Service – Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs and solicits customer feedback to improve service.

Quality – Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve quality, applies feedback to improve performance, and monitors own work to ensure quality.  Required supervision is adequate for this position.

Dependability – Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments and meets attendance and punctuality guidelines.

Initiative – Volunteers readily, undertakes self development activities, seeks increased responsibilities, looks for and takes advantage of opportunities and asks for help when needed.

Qualifications

Education and/or Experience - High school graduate or equivalent plus 3 years’ experience in aerial and underground design and construction of fiber optic and/or other utilities.

Certificates, Licenses, Registrations - Must be able to possess and maintain a valid Oklahoma Commerical Driver's License. 

Physical Demands - Regularly required to stand, walk; reach with hands and arms, climb, balance, stoop, kneel, crouch, talk, and hear; frequently works in rough terrain; must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment - Regularly exposed to all outside weather conditions.