Surgical Coordinator

The Surgical Coordinator Lead provides services that is patient focused, timely, accessible, based on ethical practice, respectful of patient rights, responsive to other care providers, current with insurers’ expectations and reflective of the evolution of health policy and medical practice. The lead directly oversees a team of Surgical Coordinators and may review the SC work and provide comments, feedback and tips to help them improve and may complete daily responsibilities

Specifically the Surgical Coordinator Lead is responsible for timely processing of the following administrative responsibilities:

• Sets weekly schedule for Patient Care Coordinators for Waltham/Dedham/Boston/Whittier
• Facilitates coverage for SC absences/vacations and Training of new SC’s
• Assists in reviewing SC candidate resumes as needed
• Clinical Inbox monitoring
• Collaborate with Project coordinator
• Maintains clinical task inbox and emails
• Schedules surgeries according to physician’s blocked time and site guidelines
• Provides coverage in checkout when physician is in clinic
• Coordinates all durable medical equipment needs for patient pre-, peri- and

post-operatively

• Ensures all necessary authorizations are in place for upcoming surgeries
• Provides patient with all necessary instructions, disclosures and literature for surgery
• Provides physician with all patient medical records according to his/her protocol for

upcoming cases

• Manages and templates provider's daily schedule for clinics, surgery, meetings and
• vacations
• Schedules routine office appointments, diagnostic testing, labs and referrals to various

providers

• Heavy phone interaction with patients and insurance companies.
• Facilitates peer to peer discussions between the provider and insurance companies.
• Completes disability/attending physician forms
• Scans documents into patient’s electronic charts
• Coverage for other coordinators who may be off
• Ensures all radiological results are in place for upcoming surgeries and appointments
• Travel involved between all BSSC office locations.
• Some assistance in renewal of provider licensure
• Submits work comp surgical requests to carriers
• Tracks missed dictations
• Performs other related duties and cross-trains as assigned by the Surgical Coordinator

• High school diploma or GED preferred
• Knowledge of medical billing/collection practice
• Knowledge of business office procedures
• Knowledge of basic medical coding and third-party operating procedures and practices
• Ability to operate a computer, computer software, and basic office equipment
• Ability to operate a multi-line telephone system
• Skilled in answering a telephone in a pleasant and helpful manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Must be well organized and detail-oriented

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.