What are the responsibilities and job description for the Athena One Application Specialist position at Northeast Orthopaedic Alliance?
About the Role:
The Athena One Application Specialist plays a crucial role in ensuring the effective implementation and optimization of the Athena One electronic health record (EHR) system within healthcare organizations. This position is responsible for providing expert guidance and support to end-users, ensuring they can leverage the system to enhance patient care and streamline operations. The specialist will collaborate with clinical and administrative teams to identify needs, troubleshoot issues, and implement solutions that improve workflow efficiency. Additionally, the role involves training staff on best practices and new features, fostering a culture of continuous improvement. Ultimately, the goal is to maximize the value of the Athena One system, leading to improved patient outcomes and operational excellence.
Minimum Qualifications:
- Bachelor's degree in healthcare, information technology, or a related field.
- Proven experience working with electronic health record systems, preferably Athena One.
- Strong understanding of healthcare workflows and clinical processes.
Preferred Qualifications:
- Certification in Athena One or similar EHR systems.
- Experience in a healthcare setting, particularly in a clinical or administrative role.
- Project management experience related to software implementation or optimization.
Responsibilities:
- Serve as the primary point of contact for all Athena One application-related inquiries and support requests.
- Conduct training sessions for new and existing users to ensure proficiency in the Athena One system.
- Collaborate with IT and clinical teams to troubleshoot and resolve technical issues related to the application.
- Analyze user feedback and system performance metrics to identify areas for improvement and implement necessary changes.
- Stay updated on the latest Athena One features and best practices to provide informed recommendations to users.
Skills:
The required skills for this role include a deep understanding of electronic health record systems, particularly Athena One, which is essential for providing effective support and training to users. Strong communication skills are necessary to convey complex technical information in an understandable manner, ensuring that all staff members can utilize the system effectively. Problem-solving skills are utilized daily to troubleshoot issues and implement solutions that enhance user experience and operational efficiency. Additionally, organizational skills are important for managing multiple training sessions and support requests simultaneously. Preferred skills, such as project management, will aid in leading initiatives to improve system usage and user satisfaction.