Home Care Operation Manager

Overview
Home Care Operation Manager is responsible for overseeing the daily operations of a home care agency or service, ensuring that high-quality care is delivered to clients in their homes. This role involves managing staff, optimizing processes, ensuring compliance with regulations, and meeting business and client satisfaction goals. The Operations Manager will collaborate with caregivers, clients, families, and healthcare providers to ensure the delivery of high-quality care and compliance with regulatory standards.

Key Responsibilities

1. Operational Management

• Develop and implement operational strategies and procedures.
• Ensure smooth day-to-day operations of home care services.
• Monitor service delivery to ensure quality standards are met.

2. Staff Management

• Recruit, train, and supervise care coordinators and caregivers.
• Conduct performance evaluations and address staffing issues.
• Ensure staff compliance with policies, certifications, and licensing requirements.

3. Client Relations

• Act as a point of contact for clients and families.
• Address client concerns and ensure high satisfaction levels.
• Match caregivers to clients based on needs and preferences.

4. Regulatory Compliance

• Ensure compliance with federal, state, and local regulations.
• Maintain accurate documentation and prepare for audits or inspections.

5. Financial Oversight

• Manage budgets, billing, and financial performance.
• Monitor expenses and optimize resource allocation.
• Ensure growth and profitability targets are met.

6. Quality Improvement

• Develop and implement quality improvement initiatives.
• Analyze data to improve care delivery and operational efficiency.

Skills and Qualifications:

• Bachelor's degree in healthcare management, nursing, or a related field.
• Proven experience in home health or home care operations management
• Strong leadership skills with the ability to manage a team effectively.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Knowledge of healthcare regulations, policies, and standards.
• Ability to handle sensitive and confidential information.
• Proficient in using Operations management software and healthcare systems.

Full-time position with occasional on-call responsibilities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Canton, OH 44718 (Required)

Ability to Relocate:

• Canton, OH 44718: Relocate before starting work (Required)

Work Location: In person