Area Director

Northeast Residential Services is seeking an Area Director to add to our growing Residential team!

The Area Director plays an essential role in advancing NRS' vision and mission by effectively overseeing multiple residential homes and services within a designated geographic area. By leading a dedicated team of managers, the Area Director guarantees the delivery of high-quality care and services that comply with both state and federal regulations.

The responsibilities of the Area Director encompass ensuring the health and safety of residents, promoting community integration, managing staff schedules, verifying payroll, and maintaining accurate documentation. Additionally, the Director is responsible for monitoring household expenses and addressing the maintenance needs of agency and household vehicles. This role involves active communication with external stakeholders, fulfilling both internal and external reporting obligations, and ensuring adherence to agency policies, OADS, Maine licensing, and HCBS requirements.

To excel in this position, the Area Director must possess flexibility, empathy, and the ability to build strong relationships with residents, families, guardians, team members, and external partners, as well as governing agencies. Ultimately, the Area Director reports directly to the Director of Residential Services, ensuring aligned leadership and effective service delivery.

Essential Duties and Responsibilities:

• Oversee Operations: Manage the daily operations of multiple 24/7 residential facilities and services, shared living, community membership and other agency services. Oversee new client admissions, transfers, and home openings to ensure a smooth and efficient process. Coordinate with team members to assess client needs and facilitate proper placements in accordance with their care requirements. Provide support during the transition phase to help clients adjust to their new environment and services. Ensure all necessary documentation and compliance measures are met throughout the admissions and transfer processes.
• Staffing Management: Collaborate with management teams to monitor staffing patterns, verify census numbers, and assist with staffing solutions to meet operational needs.
• Weekly timesheet/schedule Verification: Ensure accurate residential payroll processing by matching timesheets to schedules and confirming appropriate allocations.
• Property Monitoring: Conduct regular physical plant inspections of residential properties, addressing maintenance needs in a timely and effective manner through established systems.
• Build Relationships: Utilize advanced communication skills to foster positive relationships with team members, residents, guardians, and external stakeholders, ensuring a supportive environment.
• Training and Support: Identify training objectives for staff and develop strategies to enhance their ability to implement support plans, modeling exceptional service in client interactions.
• Crisis Management: Provide immediate support for emergent issues during and after standard work hours, demonstrating flexibility and prioritizing resident needs. Assist with the development and implementation of behavioral management plans to ensure effective strategies are in place for supporting residents. Collaborate with team members and provide input based on individual needs and observations to enhance the overall effectiveness of the plans. Monitor and evaluate the progress of residents within the behavioral management framework, adjusting strategies as necessary to promote positive outcomes.
• Compliance Oversight: Ensure programs adhere to state licensing, HCBS regulations, and internal policies through regular audits, on-site verification, and monitoring of compliance metrics. Monitor general event reports daily to ensure compliance with reportable events, Adult Protective Services (APS) notifications, and licensing reporting regulations. Stay updated on policy changes and be willing to complete additional tasks within scope of position to ensure compliance.
• Event Coordination: Attend and coordinate agency events, ensuring the participation of clients in activities like Special Olympics, annual gatherings, and community engagement opportunities.
• Performance Management: Conduct annual and ongoing performance reviews for regional employees, maintaining a consistent approach to staff development and accountability.
• On-Call: The Area Director is available on call 24/7 for urgent and emergency care situations, covering all weekday before and after hours with a weekend rotation assignment.
• Lead and Attend weekly/monthly team meetings: Payroll review meetings, team meetings, clinical review meetings, documentation audit meetings, resident team meetings, manager meetings.

Job Qualifications:

• This position requires a proactive and empathetic leader who can navigate complex challenges while fostering a culture of care and compliance across residential services. The ideal candidate should be willing to undertake additional support tasks within the scope of the position, to help the team succeed.
• CRMA, Safety Care, College of Direct Support, First Aid/CPR Certifications
• Knowledge of Section 21/29 waivers, HCBS regulations
• 5 years of relevant experience in the field.
• Reliable/legal transportation and proof of adequate insurance.
• Strong written and verbal communication skills
• Microsoft Office applications; Word, Excel, Outlook
• Must pass criminal, APS, and CPS background checks

Benefits:

• Generous paid time off
• 7 paid holidays per calendar year
• Medical, Dental, Vision Insurance Available
• 401K
• Access to voluntary insurance options
• Employee Assistance Program

Northeast Residential Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.