What are the responsibilities and job description for the Quality of Life Specialist - $25 - $27 position at Northeast Security?
Job Skills / Requirements
Schedules:
Full Time 5:00am-1:00pm
Full Time 2:00pm-10:00pm
**Days will vary candidates must be flexible on days**
Recruiters will reach out to discuss preference upon applying.
Education Requirements (Any)
High School Diploma
Additional Information / Benefits
Northeast Security is looking to add to add Quality of Life Specialists to our top clients sites in Boston, MA!
The Quality of Life (QoL) Specialist is responsible for ensuring a safe, welcoming, and inclusive shopping environment for customers while providing compassionate support to individuals experiencing homelessness, mental health challenges, or substance use issues within the retail facility. This role combines security functions with empathetic customer engagement, ensuring that all guests—especially those in vulnerable situations—are treated with dignity and respect. The ideal candidate has experience in Mental Health or Homeless institutions, social work, or community outreach and possesses excellent conflict resolution skills
The Quality of Life (QoL) Specialist is responsible for ensuring a safe, welcoming, and inclusive shopping environment for customers while providing compassionate support to individuals experiencing homelessness, mental health challenges, or substance use issues within the retail facility. This role combines security functions with empathetic customer engagement, ensuring that all guests—especially those in vulnerable situations—are treated with dignity and respect. The ideal candidate has experience in Mental Health or Homeless institutions, social work, or community outreach and possesses excellent conflict resolution skills
Pay rate: $25.10 - $27.05 depending on experience
**Driver's License of three years or more with clean record is required**
Schedules:
Full Time 5:00am-1:00pm
Full Time 2:00pm-10:00pm
**Days will vary candidates must be flexible on days**
Recruiters will reach out to discuss preference upon applying.
**Driver's License of three years or more with clean record is required**
MUST HAVE: Experience with Quality of Life individuals
MUST HAVE: Experience with Quality of Life individuals
Quality of Life Specialist Requirements:
- Monitor and maintain a safe shopping environment by conducting regular patrols of the store and surrounding areas.
- Capable of providing first responder assistance in the event of medical emergencies
- Have or in pursuit of a degree or career in Social Work or community services
- De-escalate situations involving disruptive behavior while ensuring the well-being of all customers and staff.
- Assist individuals in distress by offering support and connecting them with appropriate community resources.
- Enforce store policies while using a customer-service-oriented approach.
- Respond to incidents, theft, disturbances, and emergencies with professionalism and composure.
- Collaborate with law enforcement and emergency responders when necessary.
- Excellent computer skills utilizing multiple screens
- Neat and professional appearance
- Dependable means of transportation
- Ability to communicate clearly and effectively in English (both written and verbal)
- High School Diploma/GED Equivalent
- Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
- Must be at least 18 years of age.
Quality of Life Specialist Responsibilities include but are not limited to:
- Approach and interact with individuals in need of assistance with compassion and respect.
- Offer guidance and resources to individuals experiencing homelessness, mental health crises, or substance use challenges.
- Work closely with store management, social service agencies, and security personnel to ensure vulnerable individuals receive the appropriate support.
- Foster a positive shopping experience by maintaining a visible and approachable presence in the store.
- Educate staff on best practices for handling QoL-related situations with empathy and professionalism.
- Capable of providing first responder assistance in the event of medical emergencies
- Have or in pursuit of a degree or career in Social Work or community services
- Respond to requests for assistance and evaluate appropriate courses of action.
- Comply with all requirements/directives within the on-site operations manual/post orders.
- Assume other duties as required by either Client or Northeast Security, Inc
Quality of Life Specialist Skills:
- Excellent customer service skills
- Strong attention to detail
- Strong written and verbal communication skills
- Ability to show responsibility and friendliness towards clients and residents.
- Strong professionalism
- Ability to solve conflict/problem solve.
- Maintain the highest ethical and professional standards.
- Must be able to multi-task and self-manage in a dynamic environment.
- Must be knowledgeable of all company policies and procedures.
- Maintain effective relationships with all levels of the company and client organizations.
Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader.
Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan
Screening Requirements: Drug Screen, Criminal Background Check, Education Verification, Employment Verification
Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.
Salary : $25 - $27
