What are the responsibilities and job description for the Administrative Assistant - Healthcare position at Northeastern Eye Institute?
Job Summary
We are seeking a highly organized and detail-oriented Medical Front Desk Assistant to join our team at Northeastern Eye Institute Located in Clarks Summit. The successful candidate will be responsible for maintaining a friendly, professional environment as our patients' first and last point of contact.
Responsibilities:
- Greet patients in person and on the phone
- Answer patient questions or refer to the appropriate team member
- Optimize provider schedules and patient satisfaction with efficient scheduling
- Notify providers of patient arrivals
- Provide exceptional patient care and comfort patients by effectively answering questions
- Ensure availability of treatment information by retrieving and updating patient records
- Verify financial records and collect patient charges while filing and expediting third-party claims
- Maintain office inventory and equipment by anticipating supply needs and expediting orders
- Cross-train in other areas as needed
Qualifications:
- A High School diploma or GED equivalent is required
- Detail-oriented and ability to multitask
- Exceptional customer service skills
- Ability to effectively perform in a fast-paced environment
- Exceptional communication skills, both oral and written
- Knowledge of MS Office
- Knowledge of electronic medical records software is a plus
- Experience in healthcare is preferred but not required, and we are willing to train the right candidate
- Bilingual English/Spanish a plus
