What are the responsibilities and job description for the Medical Front Desk Assistant position at Northeastern Eye Institute?
About Us
At Northeastern Eye Institute, we provide expert management and support to leading providers of comprehensive eye care services in the Mid-Atlantic Region.
Our Mission
We prioritize enabling providers to excel in their field by leveraging our experienced management team, scalable technology, and well-developed back-office functions.
What We Offer
- Comprehensive services including compliance, managed care contracting support, finance, medical records management, practice management, and marketing.
- A network of 24 practices, ambulatory surgery centers, 56 locations, and 150 providers throughout Maryland, Washington D.C, Virginia, and Pennsylvania.
Job Description
Medical Front Desk Assistant
This role is responsible for maintaining a friendly, professional environment as our patients' first and last point of contact. Key responsibilities include:
- Greeting patients in person and on the phone.
- Answering patient questions or referring them to the appropriate team member.
- Optimizing provider schedules and patient satisfaction with efficient scheduling.
- Notifying providers of patient arrivals.
- Providing exceptional patient care and comfort patients by effectively answering questions.
- Ensuring availability of treatment information by retrieving and updating patient records.
- Verifying financial records and collecting patient charges while filing and expediting third-party claims.
- Maintaining office inventory and equipment by anticipating supply needs and expediting orders.
Qualifications
- A High School diploma or GED equivalent.
- Detail-oriented and ability to multitask.
- Exceptional customer service skills.
- Ability to effectively perform in a fast-paced environment.
- Exceptional communication skills, both oral and written.
- Knowledge of MS Office.
- Knowledge of electronic medical records software is a plus.
- Experience in healthcare is preferred but not required, and we are willing to train the right candidate.
- Bilingual English/Spanish is a plus.
Benefits
- Competitive salary and benefits package.
- 401(K) plan.
- Significant eye care discounts.
- Continuing education allowances.
- Career growth and development opportunities.
- PTO and holidays.
- Referral bonus.
- Certification opportunities.
