What are the responsibilities and job description for the Associate Director - Advising Operations position at Northeastern University?
Associate Director - Advising Operations
About the Opportunity
The Associate Director of Advising Operations oversees the maintenance and enhancement of advising operations, focusing on knowledge base systems, policies and procedures, Canvas shell courses, intranet sites, and onboarding documentation. This role serves as the advising liaison for external departments, ensuring centralized communication with Student Financial Services (SFS), Admissions, Registrar, and the Office of General Counsel (OGC). Additionally, the position involves validating data for Salesforce and Tableau reporting, balancing advisor workloads, and managing collaborations and staffing with the front desk staff.
KEY RESPONSIBILITIES & ACCOUNTABILITIES :
60% - Technical :
- Oversees the maintenance and continuous improvement of Knowledge Center systems to ensure accurate and up-to-date information for advising and learner services.
- Manages the updating and maintenance of CPS academic program canvas shell courses, ensuring that advising resources are current, accessible, and with the objective to democratize program knowledge.
- Oversees the content and functionality of the advising department's intranet site, facilitating easy access to essential information for the student affairs unit. This site would include resources, best practices and robust onboarding documentation and process.
- Validate student data used for Salesforce and Tableau reporting to ensure accuracy and reliability in reporting metrics.
40% - Operational :
MINIMUM QUALIFICATIONS :
Knowledge and skills required for this position are normally obtained through a Bachelor's degree in a relevant field; master's degree preferred.
Position Type
Academic Administration
To apply, visit this link
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
J-18808-Ljbffr
