What are the responsibilities and job description for the Communication Specialist Technician - Guardian Air Transport position at Northern Arizona Health?
Job Description
Job Description
Overview
The Communication Specialist / Technician, under the supervision of the Communication Center Supervisor, is responsible for the coordination of air and ground transports, office / clerical tasks, and preliminary billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Communication Specialist / Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Responsibilities
Operations
- Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.
- Obtains patient information from a variety of sources.
- Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and / or hospital.
- Demonstrates Flight / Unit following via radio and / or land-line contact to maintain awareness of aircraft / unit location for notification of flight / unit diversions and / or overdue aircraft / units, as well as to promote safe patient care missions.
- Notifies receiving hospital and ground transport of ETAs.
- Skilled in the current systems utilized in the communication center.
- Assists with orientation of new Communication Specialists / Technicians.
- Navigation techniques / terminology, transport following, and map skills.
Documentation
Compliance / Safety
Qualifications
Education
High School Diploma or GED- Required
Certification & Licensures
Guardian Air Transport :
Current IAMTCS Certification (within 2 years of hire) - Required
Heartsaver or RQI / BLS (American Heart Association) - Preferred
Guardian Medical Transport :
BLS (American Heart Association) - Preferred
Experience
EMS / Medical background- Preferred
Dispatching experience- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
