C³ Student Development Coordinator

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

• This position is a hybrid position which allows the incumbent to complete their work at both the Flagstaff Mountain campus and at a non-centralized site with or without accommodation.
• This position is posted as C³ Student Development Coordinator, which is a working title. The NAU system title for this position is Student Development Coordinator, Intermediate.
• This position is subject to the availability of funding. The incumbent is not eligible for Classified Staff layoff or recall status.

The Comunidad, Cultura, y Conexion (C³) program at NAU is a five-year program funded through the U.S. Department of Education. The program seeks to increase student retention and access to postsecondary education. The program will coordinate holistic support services in areas of academics, community building, finances, and well-being for Hispanic and first-generation students through a cohort-based freshman and sophomore program with shared coursework, high impact practices, and wrap-around, coordinated services. To that end, C³ also provides training for faculty and staff while coordinating alignment of NAU’s social, emotional, academic, and financial support services to better meet student needs through development of an advisory group focused on institutional policies and procedures.

We seek to hire a Student Development Coordinator for the C³ Program. Reporting to the C³ Program Manager, the Student Development Coordinator will play a pivotal role in enhancing student success and retention by providing tailored support to C³ Scholars. This includes mentoring, coordinating community-building activities, and connecting students with essential resources to build good mental health and a strong sense of community. The role is integral to promoting an inclusive and identity-affirming environment that aligns with the C³ Program's mission.

Student Support Services - 55%

• Serve as a resource, advocate, and mentor for C³ Scholars as they strive to balance education, employment, family, health, and/or other life responsibilities and challenges.
• Assess students and connect them with NAU resources, including mental health services, financial literacy programs, disability resources, etc., as needed.
• Develop meaningful relationships with students based on empathy, compassion, and appreciative, developmental, and proactive advising approaches.
• Proactively connect with students at intervals most appropriate to each student’s unique needs to understand the challenges they face. Assess their adjustment to school and provide coaching and support.
• Work in conjunction with campus resources to assist students in navigating complex circumstances, support resources etc. (health, student affairs, academic affairs etc.)
• Deliver holistic advisement support services to an assigned group of C³ scholars while enrolled in the first two years of the program.
• Work closely with academic advisor, faculty, and other support teams to provide wraparound services, and ensure the success and retention of C³ Scholars.

Program Design and Administration - 20%

• Support annual recruitment of C³ scholars and Peer Mentors
• Organize and execute student events and activities that promote a sense of community and belonging.
• Facilitate workshops to assist students in their personal and professional development at NAU as a first-generation Hispanic student.
• Design, implement and evaluate services that provide innovative, meaningful, and supportive experiences to C³ students.
• Serve as liaison for student support services and student affairs offices
• Support peer mentors in delivering holistic support services and connecting scholars to appropriate campus resources as needed
• Collaborate with and support the C³ Community of Practice and Faculty and Staff Development program.
• Contribute to the refinement of program practices based on student feedback and institutional data.
• Assist with development of data tracking systems that enable collection, analysis, and reporting of data related to student success.
• Assists department with social media platforms.

Caseload Management - 20%

• Manage a caseload of C³ scholars, documenting and reporting on obstacles, success plans and overall persistence.
• Strategically utilize outreach lists to identify students who may be struggling and/or may benefit from additional support.
• Document and share interactions in university systems to ensure all support units have access to appropriate updates/status.
• Provide updates/reporting on the progress and challenges of the students within the caseload as needed.
• Ensure students follow up on service referrals and track their engagement with available support systems.
• Use assessments to help C³ students explore their interests, skills, and abilities.

Other - 5%

• Perform other duties as assigned in relation to departmental function.

• Bachelor’s Degree.
• 2 years of experience providing student support services and coordinating student events.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

• Master’s degree in Counseling, Education, Social Sciences or related field.
• Experience working with historically excluded students.
• Experience in case management.
• Ability to speak and write in Spanish.

• Knowledge of higher education law, including FERPA, Title IX, etc.
• Knowledge of counseling techniques and principles.
• Knowledge of issues relating to retention and graduation of students from historically excluded populations.
• Knowledge of financial aid processes.
• Develops and maintains good working relationships.
• Problem solving, organizational, and analytical capabilities.
• Strong verbal & written communication.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated work experience with Hispanic & First-Generation students.
• Promotes a diverse, inclusive environment.
• Ability to work with people from a variety of culturally diverse backgrounds.
• Bilingual English/Spanish.

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Anticipated salary range is $53,000 - $55,000. Annual salary commensurate with candidate's qualifications and related experience.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

NAU will not provide any U.S. immigration support or sponsorship for this position.

April 21, 2025 at 11:59 p.m.

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

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