What are the responsibilities and job description for the HR Administration Specialist, Senior position at Northern Arizona University?
Workplace Culture
NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
Special Information
- This position is a hybrid position which allows the incumbent to complete their work at both the Flagstaff Mountain campus and at a non-centralized site with or without accommodation.
- Occasional travel may be required upon request of supervisor.
Job Description
The HR Administration Specialist, Senior is a key element of the Employee Lifecycle team in HR. This role is tasked with managing all processes related to onboarding new employees, executing employee lifecycle changes in the system, and processing offboarding requests. Our small but committed team is motivated to provide prompt and exceptional customer service to new and existing NAU employees.
The day-to-day work includes providing HR and payroll-related service to departments in alignment with established procedures and guidelines and serving as the new employees’ first connection to the university. We do this by providing exceptional oral and written customer service. Collaboration is key to our success, and we regularly problem-solve with other members of the HR Solutions Team to provide comprehensive and prompt service for employees and their departments.
Employee Lifecycle Processing - 80%
- Self-assign, monitor and work assigned cases. Perform a variety of clerical and administrative tasks related to assigned work.
- Handle sensitive employee information in accordance with established procedures, policies, and applicable laws.
- Serve as an onboarding point of contact for new employees.
- Develop expertise related to onboarding, offboarding and employee lifecycle change processes.
- Provide exceptional customer service to inquirers orally and/or in writing. Resolve questions and inquiries to promote employee understanding of HR programs.
- Process administrative support for department, such as answering calls/emails, assisting visitors, and resolving, escalating or referring a range of HR problems and inquiries to the appropriate party.
- Manage data and reports, handle scheduling and assist with special events and activities as requested by supervisor.
Collaboration & Process Improvement - 10%
- Collaborate with teammates, other HR agents and assigned departments to provide a smooth onboarding experience. Develop and manage relationships with key stakeholders in these areas.
- Attend and participate in team meetings. Identify opportunities for system/process improvements and share feedback with supervisor and team.
Relationship Management - 5%
- Develop expertise about assigned units, their organizational structures and unique needs.
- Identify appropriate solutions for HR-related inquiries in alignment with established team guidelines. Consult with supervisor as needed.
Other - 5%
- Perform other duties as assigned.
Minimum Qualifications
- High school degree.
- 2-4 years of relevant experience.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
- Associate’s degree or higher.
- Experience with PeopleSoft, Microsoft products (especially Outlook and Teams), and/or ServiceNow.
- Experience working in a higher education environment.
- Experience working in Human Resources.
Learn more about our exceptional benefits and how we elevate excellence at NAU by applying on the NAU Careers Page under vacancy number 608057: https://hr.peoplesoft.nau.edu/psp/ph92pr_4/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=608057&PostingSeq=1
