Technical Training Analyst, Intermediate

Workplace Culture

NAU aims to be the nation’s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

Job Description

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) around the state of Arizona. This position specifically provides training and support for the Synergy Student Information System used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher gradebooks, and assessments.

Software Support – 60%

• Provide technical software support to schools throughout Arizona. Supported systems are the Edupoint Synergy product suite including the base product, teacher grade book, assessments, MTSS, online registration and mobile applications. Additionally, the department utilizes and maintains internally developed systems.
• Support users with all areas of the software, including enrollment, scheduling, attendance, grading, grade books, course history, test tracking, security and state reporting.
• Troubleshoot issues and identify areas where training or software changes are needed to assist clients with time saving and / or better utilization of the software.
• Strong understanding of registration, attendance, and areas related to Arizona state reporting.
• Work with new state reporting coordinators to walk through essential tasks for the state reporting cycle.
• Works with state reporting lead to recommend best practices and suggest changes for better efficiency.

Training – 25%

Data Analysis – 5%

Software Management – 5%

Other – 5%

Minimum Qualifications

Preferred Qualifications

Knowledge, Skills, & Abilities

Driving Requirement

Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed.The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

Background Information

This position has been identified as a safety / security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following : a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.Finally, each year Northern Arizona University releases an Annual Security Report . The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campushason-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $58,882. Annual salarycommensurate with candidate's qualifications and relatedexperience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website . Classified Staff employees are in a probationary status for their first six months at NAU.NAU is a tobacco and smoke-free campus.Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt / Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 3, 2025 at 11 : 59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact theDisability Resources Office at928-523-8773, DR@nau.edu , or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity / Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

Salary : $58,882