What are the responsibilities and job description for the Customer Care Representative position at Northern Arkansas Telephone Company, Inc (NATCO)?
Join NATCO in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north-central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking a Customer Care Representative (CCR) with a passion for customer satisfaction to join our team.
The CCR assists both existing and future customers with service inquiries and services related issues. The assistance includes assistance with billing and account questions, scheduling service trouble and placing orders for changes in services. The CCR is also responsible for promoting services offered by the company in the form of new sales and/or upgrades in services.
Ready to join a team providing exceptional customer service?
Some of the regular and reoccurring responsibilities and expectations of the CCR at NATCO may include, but not limited to:
- Checks the customer service voicemail queue checked daily and return calls in a timely manner to answer calls concerning billing, pricing, product information and service availability;
- Sets payment arrangements for customers having trouble making full payments or has a situation that has come up that made them not able to pay;
- Educates customer on Lifeline program and complete paperwork; process yearly renewals for existing Lifeline subscribers;
- Ensures that each customer or future customer receives prompt and friendly service by providing a willingness to listen to customer needs and solid product knowledge;
- Handles customer inquiries and problems in an effective and timely manner;
- Acquires and enrolls new customers through the use of consistent sales techniques;
- Retains existing customers through the use of proactive customer service / consulting techniques;
- Demonstrates adequate product knowledge and possesses ability to troubleshoot service issues for voice and broadband;
- Develops relationships with residential clients through contact in person, on the phone, or through written communications;
- Interacts with other groups to identify, troubleshoot, and/or resolve service / scheduling issues, and provide consistent follow up to ensure timely completion or resolution that meets or exceeds customer expectations;
- Maintains confidentiality and security of all customer information;
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status. All applicants are required to:
· Pass a background check and drug test
· Must have a valid drivers license with no major violations.
·· Ability to communicate with customers effectively and professionally
· High school diploma or GED is required
Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634 or email to resumes@natconet.com.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $15 - $18