What are the responsibilities and job description for the Product Specialist position at Northern Bank?
The role of the Product Specialist will be to support the Product Manager on the day-to-day blocking and tackling. He/She will provide overall support to ensure the success of Digital Banking, Deposit and Payment products.
Essential Functions
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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Essential Functions
- Provide level 2 product support
- Monitor and assist in new feature implementations, testing of product changes, coordination and reporting of product metrics
- Ensure product adheres to the strategic product plan defined by the Product/Product-line manager
- Responds to inquiries and requests from internal business partners and external vendors in case management tickets
- Research and resolve issues related to the Bank’s products and services
- Performs account maintenance related functions as may be required
- Other duties as necessary
- Strong analytical mindset: Numbers make sense to you and your communication skills allow you to articulate the data and results to the product managers
- Strong organizational skills: You must be able to manage multiple priorities and meet task and project deadlines.
- Attention to detail: You must be detail and results orientated with the ability to support multiple projects/products at any given time
- Time management: You know how to manage your time without someone looking over your shoulder and are comfortable asking for help when you need it.
- Strong Interpersonal and listening skills: You must be able to work with all personalities and levels to understand and translate needs into requirements
- Basic knowledge of the Bank’s electronic services, including but not limited to, consumer and business electronic banking, mobile banking, bill-pay, external transfers, debit cards, and wire transfers
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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