What are the responsibilities and job description for the Subject Matter Expert (SME) VOD position at Northern Base Technologies LLP?
Job Title: Video on Demand SME
Location: Milford, OH
Full Time / Permanent
Visa: GC, GC - EAD, USC
Daily Responsibilities include the following:·
· Assign work/cases to team members
· Maintain active awareness of multiple case tickets with meticulous attention to detail
· Perform quality analysis of tasks performed by the team members
· Suggests and implements workflow improvements
· Provides feedback, coaching and improvement plans to team members
Knowledge & Skills
· Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
· Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
· Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
· Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
· Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.
Job Type: Full-time
Pay: From $45,563.04 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Milford, OH 45150 (Preferred)
Ability to Relocate:
- Milford, OH 45150: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,563
