Scrum Master - Salesforce

Job Overview

Key Responsibilities:

• Lead and manage Salesforce projects from initiation through to completion, ensuring they meet business objectives, timelines, and budgets.
• Collaborate with business stakeholders, IT teams, and third-party vendors to define project scope, requirements, and deliverables.
• Develop and maintain detailed project plans, timelines, and resource allocation.
• Oversee the Salesforce implementation process, including system configuration, customization, integration, and user training.
• Ensure Salesforce projects align with the organization’s business goals, regulatory requirements, and customer experience standards.
• Manage project risks, issues, and changes, and provide solutions to address challenges as they arise.
• Regularly communicate project status, milestones, and potential delays to senior management and stakeholders.
• Track and monitor the performance of Salesforce solutions post-implementation, ensuring continuous improvement.
• Provide guidance and leadership to project teams, promoting collaboration and ensuring deliverables meet quality standards.
• Implement agile methodologies (Scrum, Kanban) to ensure efficient project delivery.

Skills and Qualifications:

• 12 years of experience in Salesforce Agile delivery, preferably within the banking or financial services industry.
• Proven track record of managing Salesforce implementations, enhancements, and integrations.
• Strong understanding of Salesforce CRM, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
• Experience with agile methodologies and project management frameworks (Scrum, Kanban, etc.).
• Strong leadership, communication, and organizational skills.
• Experience with Salesforce integrations (API, middleware, third-party apps) is a plus.
• Strong analytical and problem-solving skills to address complex project issues.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Salesforce Certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder, etc.) are preferred.
• Familiarity with JIRA, Trello, or similar project management tools.
• Knowledge of banking regulations and compliance issues related to CRM systems is an advantage.

Education & Experience:

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• 12 years of experience in Salesforce project management, with at least 5 years of experience managing large-scale projects.
• PMP, Scrum Master, or other project management certifications are an asset.

#IT

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Naperville, IL 60540: Relocate before starting work (Required)

Work Location: In person

Salary : $45 - $50