Surgery Scheduling Specialist

Northern California Retina Vitreous Associates Medical Group is seeking a vibrant, enthusiastic and organized go-getter to fill our Surgery Scheduling Specialist position. Our retinal practice is a fast paced, dynamic environment with 41 years of experience. We require people who are flexible, professional and up to the task of having a positive influence and be a team contributor. This is a full-time position for our San Mateo office location. This position is on-site, Monday to Friday from 8:30am to 5:30pm.

Summary of Responsibilities
Responsible for all aspects of surgery scheduling and coordination. Position requires accuracy, thoroughness, and a good understanding of surgery scheduling process. Must be able to communicate effectively with patients, surgery centers, other provider’s office and team members in other departments.

List of Responsibilities/Duties :

• Coordinate and schedule surgeries for patients for all locations including emergency surgeries
• Maintain surgery schedule, including surgery cancellations and rescheduling
• Review Pt Tasks for surgery scheduling and other surgery related tasks
• Verify insurance eligibility for surgery and obtain authorization if required
• Actively update surgery scheduling checklist and authorizations tracker
• Provide NCRVA fees for self-pay patients, Provide financial coordinator info for surgery center
• Identify appropriate date and time for surgery, Confirm surgeon availability
• Identify schedule conflicts, notify doctor’s schedule to request blocking of clinic schedule
• Schedule the surgery in Athena and with surgery center
• Schedule 1-day and 1-week post ops
• Schedule pre-ops if requested by doctor
• Complete and submit surgery packet
• Review pre-surgery requirements and what to expect with patient
• Review post-surgery care sheet, post-surgery appointments, and directions to surgery center
• Create chart encounters for surgery, pre-op, and post-op appointments
• Retrieve operative notes after surgery and upload to patient’s chart
• Facilitate release of surgery time slots when requested by surgery center
• Collaborate with the billing team to resolve any issues or concerns surrounding insurance and authorizations for surgeries
• Provide outstanding customer service to patients and develop and maintain positive working relationships with staff from other departments
• Help train new staff members on surgeries
• Assist management with other tasks as necessary
• Follows written and verbal directives from management.

Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.

Minimum Education Requirements :

• High school diploma or GED.
• Good verbal and written communication skills.

Minimum Background Requirements :

• One year's experience in surgery coordination preferred.
• Customer service in a patient care setting required.
• Knowledge of basic computer skills such as Microsoft Office Suite (Outlook, Word, Excel, SharePoint, etc.)

Minimum Demonstrated Skills :

• Fluency in Spanish is a plus!
• Performs daily activities of scheduling and reviewing instructions with patients for procedures
• Cheerfully answers patient inquiries in person and on the phone.
• Assists patients willingly, professionally, and accurately.
• Always maintain patient confidentiality and communicate with the compliance officer regarding procedural changes and concerns.
• Cooperates and communicates with all staff members and physicians.
• Participates in professional development efforts to stay current on insurance coverage changes and regulatory matters.
• Demonstrates a willingness to help as needed in all patient service roles.
• Complies with all other company policies and procedures including punctuality, attendance, dress codes, and health and safety policies and procedures.
• Word processing and computer experience required.

Physical Demands :

• Regularly required to use hands to type, handle or feel.
• Ability to sit for long periods of time, with occasional bending.
• Must on occasion lift and/or move up to 20 pounds.
• Must be able to view and enter data into the computer for extended periods.
• Must be able to communicate via the telephone.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Ability to Commute:

• San Mateo, CA 94401 (Required)

Ability to Relocate:

• San Mateo, CA 94401: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $30