Care Coordinator

Preferred qualifications include the ability to communicate effectively in Spanish.

SUMMARY

Under the supervision of the Administrative Director and Clinical Director, the Care Coordinator is responsible for providing supports to families as an adjunct to the clinical treatment. Care Coordination includes assessing children’s overall wellbeing & providing supports to children & families to address identified physical and behavioral health needs. The Care Coordinator is primarily responsible for engaging children, their families, & other significant persons in a collaborative relationship to promote positive outcomes. The Care Coordinator assures  that the consumers receive services identified on the psychiatric and psychological evaluation throughout the duration of treatment. The Care Coordinator is expected to work closely with other disciplines to create the best treatment program for the designated cases and must customize service to meet the needs of the individual consumer. Additionally the Care Coordinator assures that the consumer's needs are coordinated, among other programs, agency departments, outside agencies and funding source.

Communication

• Provide supports to families as an adjunct to the clinical treatment.
• Spend a considerable amount of time assessing & evaluating the Social Determinants of Health (SDOH) related to each family. The Social Determinant of Health scale which we prefer to be utilized to add additional quantitative data is:
• OneCare Vermont: Self-Sufficiency Outcomes Matrix
• Be well-versed not only in supports and resources available throughout Philadelphia but also within the local community surrounding the child’s school and home. They should identify individual family needs and interface with other relevant systems (i.e. Juvenile Justice, DHS) to connect families to resources in the community when appropriate
• Maintain contact with treatment team members (IBHS team members, schools, families, and other relevant parties).
• If a child receives services from other providers, coordinate with other providers involved.
• Clearly and effectively communicate pertinent information to responsible parties, including IBHS team, as well as Clinical Director and Administrative Director.
• Collaborates with other programs and departments to assure continuity of service for designated consumers.

Documentation

• Complete the OneCare Vermont: Self-Sufficiency Outcomes Matrix with families and upload the information.
• Complete case management services documentation weekly.
• Accurately complete documents to ensure continuity of service.
• Compile all pertinent information (i.e. Written Order, psychological/psychiatric evaluation, Treatment Plans, ITM summary, Service Coordination Plans) and send to CBH to authorize and re-authorize services, within established guidelines.

Planning

• Identify, link, coordinate and track services for designated consumers.
• Develop a family plan for each family, based on the findings from the SDOH scoring.
• Schedule interagency and aftercare planning meetings in a timely fashion to ensure continuity of service, if assistance is requested by assigned Clinician.
• Arrange and offer transportation (when needed) for families to appointments and meetings.
• Attend mandatory in-service trainings.
• Make sure pended packets are completed within 15 days of receipt from CBH.
• Send packets to CBH within 30 days of service end date.
• Participate in Performance Improvement Activities.
• Schedule and attend psychological, psychiatric and medication evaluations.
• Develop and implement service coordination plan in conjunction with the treatment team.

Monitoring

• Monitor authorizations for consumers, insuring that authorizations are maintained without lapses.
• Maintain coordination through interagency meetings conducted as required by funding source.
• Assess and reassess the service needs of the designated consumers.
• Visit summer camps, schools and homes to monitor provision of treatment.

Networking

• Identify, visit and develop relationships with community resources (e.g. after school programs, summer camps, mentoring programs, etc).
• Work in community to obtain necessary documents, signatures, deliver packets, attend inter-agency team meetings, IEP meetings, etc.
• Represent agency at conferences, training and interagency meetings.
• Assure that the consumer keeps all appointments (parents, teachers, medical, school, etc.) by coordinating with appropriate personnel, offering transportation when needed.

BASIC SKILL SETS

• Ability to communicate and interact with all staff.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to effectively present information and respond to questions from varied groups, including the media.
• Ability to accurately calculate numbers such as in addition, subtraction and percentages.
• Ability to give clear and concise oral and written instructions.
• Excellent working knowledge of the Behavioral Health system. Knowledge of and ability to navigate other systems.
• Ability to read and understand complex instructions such as regulatory policies.
• Excellent working knowledge of the use of computers and pertinent software programs.
• Ability to track data and produce reporting for each family
• Ability to administer

QUALIFICATIONS

Education

• Bachelor’s degree from an accredited university required. Degree in a human services field is preferred
• Experience: three years care coordination, case management or counseling experience with children and families.
• Special Skills: Familiar with multiple child-serving systems (e.g. education, juvenile justice, child welfare, mental health, drug and alcohol, health care, and vocational rehabilitation).

PHYSICAL CAPABILITIES AND WORK ENVIRONMENT

• Ability to walk up and down steps.
• Ability to lift 20 lbs.
• Ability to operate a calculator or computer.
• Current valid driver's license. This position requires travel throughout the City of Philadelphia.
• Requires flexible work schedule, some evening and weekend hours.

• Use emotional intelligence: Respond with empathy and awareness, even in difficult situations.
• Communicate effectively: Listen actively, ask clarifying questions, and avoid judgmental language.
• Understand trauma’s impact: Be aware that clients or colleagues may react based on past experiences, not just the present moment.
• Apply person-first, strengths-based language: Focus on people’s strengths and abilities rather than defining them by their challenges (e.g., saying "a person experiencing homelessness" instead of "a homeless person").

Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.

DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.