What are the responsibilities and job description for the Chat Support Specialist position at Northern Dental Group, PC?
Northern Dental Group is redefining dental care by delivering exceptional patient experiences and that starts with compassionate, responsive communication. Were looking for a Chat Support Specialist to be the friendly, knowledgeable voice behind our online communications, helping patients feel supported every step of the way.
About the Role
As a Chat Support Specialist, youll engage with patients and prospective clients in real time, providing answers, scheduling appointments, and ensuring every interaction reflects our commitment to outstanding care. This is a dynamic, fast-paced role that requires exceptional communication skills and a passion for helping others.
Your Responsibilities Will Include :
- Respond to incoming chat inquiries with accuracy, empathy, and professionalism.
- Provide information about dental services, insurance, and appointment availability.
- Assist patients with scheduling, rescheduling, and confirming appointments.
- Troubleshoot common issues and escalate more complex concerns to the appropriate team members.
- Maintain detailed records of conversations and update patient information as needed.
- Collaborate with the front office and clinical teams to ensure seamless communication and patient satisfaction.
- Proactively follow up on patient inquiries to ensure resolution and build long-term relationships.
To Be Successful in This Role, You'll Need :
What We Offer :
If youre passionate about providing compassionate support and want to be part of a dynamic, patient-centered team, wed love to hear from you! Lets create smiles one conversation at a time.
Required qualifications :
Preferred qualifications :
