EDP Entry Operator IV - Enrollment Services

POSITION: Full-Time EDP Entry Operator IV - Enrollment Services (EDP Entry Operator IV): Enrollment Services; This position is based primarily at the Haverhill Campus but may also rotate to the Lawrence Campus as necessary; 37.5 hours/week, Monday - Friday 9:00am - 5:00pm, hours maybe adjusted with ample notice during peak enrollment periods; AFSCME Unit I Position

SUMMARY: The Full-time EDP Entry Operator IV will be responsible for working as front-line customer service at the Welcome Express desk and/or Phone Center. They will also complete data entry for Enrollment Services and assist with various communication processes. They will be responsible for assisting and guiding students and others dependent upon their questions and/or requests. They will have varied assignments day-to-day, as assigned, based upon the needs of the department.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

• Front line customer service at our Welcome Express desk and/or Phone Center
• Data entry for enrollment services such as registrations, student requests, processing admissions applications and documents
• Assist with communication processes including; letter, email and text generation.
• Collect and post payments to student accounts.
• Assist with telephone campaigns and other special projects
• Provide guidance to students through the enrollment process.
• Process student photo ID's and parking passes.
• The person in this role must be able to multi-task, maintain flexibility in work assignments and be able to shift between assignments based on the needs of the department. The person in this role must be comfortable with varied day-to-day assignments and provide excellent customer service and be comfortable in assisting a wide variety of individuals from both within the college and externally. enjoys working on a variety of assignments.
• The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specspers/EDP Entry Operator.doc

MINIMUM QUALIFICATIONS:

• Applicants must have (A) at least three years of full-time, or equivalent part-time, clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch, key to disk, key to tape and verifiers, and (b) which at least one year must have been in supervisory or administrative capacity, or (C) any equivalent combination required experience and the substitutions below.

• Substitutions:
  • A certificate or diploma as evidence of completion of a course of study in business or electronic data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
  • An Associate's degree in business or electronic data processing or computer programming may be substituted for a maximum of two years of the required (A) experience.*

• Education toward such a certificate, diploma or degree will be prorated on the basis of the proportion of the requirements actually completed.

Note: No substitutions will be permitted for the required (B) experience.

• Must be reliable, detail-oriented, professional, and adaptable.
• Excellent customer service and telephone skills
• Knowledge of office practices; including Microsoft Office. Banner experience a plus
• Must be well organized and have the ability to assume responsibility with minimal supervision.
• Must be able to handle multiple tasks simultaneously, and work in a fast-paced team environment

PREFERRED QUALIFICATIONS:

• Bilingual (Spanish and English)
• Experience working with and supporting a culturally diverse population

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

SALARY: $1,930.85 - $2,691.40 biweekly ($50,202.10 - $69,976.40 annually). Pay grade 14; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: ASAP