What are the responsibilities and job description for the OFFICE ASSISTANT - NORTHERN FAMILY MEDICINE position at Northern Hospital of Surry County?
Life Changing Careers Start Here!
Northern Regional Hospital is always looking for talented individuals to join our dedicated staff.
Our superior ratings are a testament to our team’s commitment to quality and service excellence. We seek talented and diverse faculty and staff to continue to provide superior care.
Northern is a place where you can grow your career, no matter where you are professionally. We believe you will find it to be more than just a job. When you choose to work at Northern, you become part of a family of caregivers supporting the communities we serve.
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Choose Well. Choose Northern.
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At Northern, we strive to provide benefits that meet you where you are–not only today, but tomorrow.
We recognize that our ultimate success depends on our talented and dedicated workforce – our Northern Stars.
We understand the contributions of each employee to make our accomplishments possible. Our goal is to provide a comprehensive program of competitive benefits to meet your needs today and anticipate your needs tomorrow. Through our benefits programs, we strive to support you and your family by providing a benefit package that is easy to understand, easy to access and affordable.
- Competitive Compensation – and be paid daily!
You deserve to get paid every day so we’ve partnered with DailyPay so you can get your pay any time before payday!
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Short Term and Long Term Disability Insurance
- Life Insurance for Employee, Spouse, and/or Dependents
- Accidental Death and Dismemberment Insurance
- Accident, Critical Illness and Hospital Indemnity
- Flexible Spending Accounts (FSA) for Healthcare and Daycare Expenses
- Northern $elect Retirement Plan (403(b) and 457(b)) and Roth IRA
- Educational Assistance of up to $10,000 per program or degree
- Celebrate! - Pick a gift to recognize your fifth anniversary and every five years of service thereafter
- 50% discount on membership at Northern Wellness & Fitness Center
- Employee discount programs
- Employee Health Clinic
RESPONSIBILITIES 90% of time
1. Maintains accounting and medical record of each patient with a well-organized system of billing and documentation.
2. Enters data on all new patients into the computer system.
3. Verifies insurance coverage for each patient.
4. Assists with billing, bad debts, reworks and judgments as needed.
5. Prepares deposit slip for payments received, balancing each day to encounter forms.
6. Answer telephone and relays messages in a timely and courteous manner.
7. Assists with preparation of daily charges and receipts for Northern Regional Health in an accurate and timely manner.
8. Collects data from all patients to assure appropriate billing and vital statistical information is available.
9. Assures all documents are signed in a timely manner, i.e., billing approval.
10. Schedules appointments for all patients in a courteous and friendly manner. Coordinates flow of patients for maximum efficiency.
11. Reviews all demographic information with patient at every visit.
12. Assures correct message is on the voice mail.
13. Collects and distributes mail that is delivered daily.
14. Assists with billing.
15. Assists with clinical area as needed.
16. Keeps accurate account of Petty Cash log.
17. Informs Office Manager/Supervisor when supplies are needed.
18. Assures office is covered during regularly scheduled hours.
19. Purges medical records annually.
20. Prepares medical release forms, copies and mails medical records in a timely manner.
21. Types office correspondence as needed.
22. Files patient charts daily.
23. Processes Referrals or Prior Authorization if needed.
24. Uses two patient identifiers.
25. Prints summary of visit when checking out.
26. Forwards faxes and document links to patient’s accounts to physicians for signature.
27. Completes FMLA and Disability forms.
MISCELLANEOUS 10% of time
1. Adheres to all hospital policies and procedures those related to compliance, general and patient safety, infection control, ethical conduct, and personnel policies & procedures.
2. Maintains acceptable attendance which includes providing proper notification and advance notice for absence/tardiness. Returns from breaks & lunch promptly.
3. Ensures strict confidentiality of patient and NRH information at all times.
4. Assumes responsibility for attending all required in-service education classes including safety update program.
5. Works cooperatively and as a team player with co-workers.
6. Utilizes excellent customer service skills.
7. Performs additional duties as assigned.
REQUIRED QUALIFICATIONS:
- One year secretarial experience, filing, general office procedures or patient access.
- High School diploma or GED.
- Ability to read, write, speak and understand English clearly and fluently.
- Excellent communication skills, including clear explanation of complicated insurance coverages and payment concepts.
PREFERRED QUALIFICATIONS :
- Medical office reimbursement or Medicare/Medicaid related to field of reimbursement experience
- Patient Scheduling experience and/or insurance/billing experience in a hospital or physician practice.
- Degree in Business Administration or Medical Office Administration
- Medical Terminology course(s)
