What are the responsibilities and job description for the Seasonal Front Desk Associate position at Northern Hospitality Group?
Join Our Team at Denali Crows Nest Cabins!
https://www.denalicrowsnestcabins.com/
Are you a friendly and organized individual who enjoys interacting with people and providing exceptional customer service? At Denali Crows Nest Cabins, were dedicated to making every guest feel welcome and ensuring their stay is comfortable and memorable, all within the stunning surroundings of Denali National Park.
Were looking for a seasonal Front Desk Agent to be the first point of contact for our guests. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding service, wed love for you to join our team. Your role will be essential in creating a seamless and enjoyable experience for our visitors.
As a Front Desk Agent at Denali Crows Nest Cabins, you will be responsible for greeting guests, checking them in and out, answering phone calls, handling reservations, and providing information about the property and surrounding area. You will also assist with any guest needs or requests, ensuring a smooth and pleasant stay.
Duties:
- Greet guests upon arrival and check them in with a friendly and professional demeanor
- Process guest check-outs and handle payments accurately
- Answer phone calls and respond to inquiries regarding reservations, cabin amenities, and local attractions
- Assist guests with requests, including providing directions, recommendations, and resolving issues
- Maintain an organized front desk area, ensuring all guest information is accurate and up-to-date
- Process reservations and cancellations using our booking software
- Monitor and manage room availability and update booking records
- Provide guests with information about property policies, services, and amenities
- Accommodate the purchase of items in the lobby (including snacks and alcohol)
- Handle guest complaints or concerns with empathy and professionalism
- Assist with coordinating special requests, such as extra amenities or transportation needs
- Ensure the lobby and front desk area remain clean and inviting
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met
- Support other team members as needed to ensure a smooth operation
- Drop off and pick up guests to and from the train station and local restaurants
Requirements:
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a fast-paced environment
- Basic computer skills and ability to use booking software (training provided)
- Professional appearance and demeanor
- Ability to handle guest inquiries and resolve issues with a positive attitude
- Flexibility to work a variety of shifts, including weekends and holidays
Required Certifications:
- Must have a valid drivers license
- TAPs Certification
- Must be eligible to work in the United States
Benefits:
- Housing available
- End of Season Bonus based on Performance
- Employee Discount
- Transportation Discount to work location
- Employee engagement activities
- Ability to work and live in one of the most beautiful places in Alaska!
AAP/EEO Statement
Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.
