Supports Coordinator/ Case Manager

MIA SUPPORTS COORDINATOR/ CASE MANAGER - TRAVERSE CITY

Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that "Expects Recovery" and "Encourages Gentleness."

PAY: $53,270 - $66,899

BENEFITS:

• Medical Insurance (4 options)
• Dental Insurance (2 options)
• Vision Insurance (2 options)
• Health Savings Account
• Healthcare and dependent care flex spending account
• MERS Retirement Plan (with Employer matching up to 5%)
• Guaranteed step increase every year on your anniversary
• Paid Time Off (18 days in 1st year)
• Holidays (13 days)
• Sign On Bonus
• Referral Bonus (when you refer someone to join our team)
• Employee Assistance Program
• Short Term Disability
• Long Term Disability
• Accidental Death & Dismemberment Insurance

ESSENTIAL FUNCTIONS:

• Coordinate Person-Centered Planning, including integrated care planning, with an emphasis on whole health and wellness recovery plans for those with chronic health and/or substance abuse issues. In doing so, attends to the total spectrum of the individual's needs, including but not limited to: housing, family relationships, social activities, education, finance, employment, health, recreation, mobility, protective services and records.
• Collaborate with consumers and other providers: continually assessing the consumer's needs and developing treatment goals, objectives, methodologies, and timelines; and evaluating progress toward those goals.
• Locate, obtain, and coordinate services outside and inside the CMH system as indicated by the individual plan of service (IPOS).
• Provide supportive services (including health education specific to his/her illness or needs ) to the consumer and his/her family or other natural supports as part of the health and wellness recovery team.
• Intervenes when necessary to assure implementation of the plan (IPOS).
• Request and facilitate, when necessary, review of the IPOS by the individual's interdisciplinary team.
• Ensure the flow and exchange of information (within HIPAA law) among the consumer, family members or other natural supports, and linked providers.
• Conduct orientation and annual integrated psychosocial assessment of individual consumer needs.
• Documents activity in accordance with state and agency guidelines in an electronic medical record.
• Establish and maintain an effective liaison between NLC
• Participates in Quality Assurance case review procedures, including consumer satisfaction.
• Maintain current knowledge of mental health, chronic disease, and substance abuse symptomatology, including intervention and treatment strategies for selected health conditions.
• Monitor treatment plan follow-up, services to consumer and over-all conditions. Works with the providers to make necessary improvements. Follow-up problem areas as appropriate.
• Facilitate consumer's benefits (e.g. SSI, Medicaid, SSB, Medicare).
• Review and coordinate with the team and provider on decision involving hospitalization, respite and/or transfers/level of care changes. Implements plan of action on transitional care across settings.
• May provide telephonic reminders of appointments and/or assistance with making appointments.
• May deliver medications to consumers as requested and observe setup of consumer's medications.

QUALIFICATIONS:

Credentialed by NLCMHA to provide services in this professional discipline.

MINIMUM EDUCATION & EXPERIENCE:

• Bachelor's degree in a human service field from an accredited university OR Bachelors Degree in Social work or Nursing.
• One (1) year of experience working with mental illness is preferred.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• This position may require irregular hours.
• This position may require travel by personal vehicle if an agency vehicle is not available.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally: Lifting up to 25 lbs. with or without assistance, Stretching/Reaching, Exposure to blood borne pathogens and infectious disease, Exposure to hazardous material, and Stooping (bend at waist)
• Frequently: Hand/finger dexterity, Talking in person, Talking on the telephone, Hearing in person, Hearing on the telephone, Vision for close work

NLCMHA EEO Statement

Northern Lakes CMH Authority is an equal opportunity employer and is committed to fostering a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Northern Lakes CMH Authority will provide reasonable accommodations to individuals with disabilities or based on sincerely held religious beliefs, in accordance with applicable laws. Hiring decisions are based exclusively on merit, qualifications and business needs.