Operations Coordinator/EMTP

Northern Light Medical Transport and Emergency Care

Department: Ambulance Transport

Position is located: Douglas Brown Building

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: No Hours Assigned

Summary :

The position of Operational Coordinator is seen as a critical support role allowing supervisors to focus on other strategic responsibilities in the daily management and operation of the service. As such, it is a selective position that requires self-discipline, the ability to solve problems, excellent interpersonal skills, and consistently high levels of integrity. The most successful Operational Coordinator will be able to energize other crew members and engage them in helping to accomplish all shift goals without self-aggrandizing behavior. The Operational Coordinator is expected to be a role model among our employees, always representing him or herself and the company at the highest level. They lead by example and play a large role in keeping our service in a constant ready state. Their actions keep our employees safe, maintain our compliance with applicable rules and regulations, and ensure that we are providing the highest quality service in an expeditious manner.

Responsibilities :

• Ensures that all crews are informed of assignments o Truck assignments o Daily duties o Tasks as needed • Acts as liaison between MedComm and crews • Attempt to get crews home as close to their shift end time as possible • Completes / signs daily task list as tasks are completed and files appropriately • Rectifies and reports any safety concerns in consultation with the supervisor • Fills in on Ambulance as needed to keep minimum staffing or for special assignments • This position is the direct operational leader of all EMS staff when on duty • Works with Admin assistant to monitor and track Fleet Credit Cards & fuel receipts PERFORMS ROLE OF INFECTION CONTROL OFFICER • Attend Northern Light Health system Infection Control meetings • Coordinate with leadership in NLMT and NLH Infection Control to meet current Infection Control Officer certification • Remain current in certification of Infection Control Officer • Track all COVID 19 or other infectious disease exposure as stated by current policy and system expectation • Track all infectious disease as assigned through Maine EMS or designee • Meet all training and continuing education requirements necessary to provide COVID 19 testing, as is necessary. This may include learning to test other infectious diseases determined by Infectious Disease Specialists and NLMT leadership • Fit test new employees and all employees annually RESOURCE MANAGEMENT • Coordinates requests of services with MedComm to assign trips to most appropriate vehicles and crews • Works with Administrator on Call to assure all duties can be completed • Monitors status of out-of-town vehicles to assure safety and prompt return to service CREW SUPPORT • Assist as needed in insuring vehicles are in a ready state, including: o Medications o Cardiac monitors o IV pumps o Oxygen o First in bag o All other supplies o Maintenance • Ensure vehicles not in use are in a ready state • Ensures that returning trip crews and crews getting out late are adequately supported in getting vehicles back into service • Uses company recognition programs to recognize employees for exemplary performance. COMMUNICATION • Contacts Administrator On Call (AOC)as needed and in accordance with policy • Reports any concerns/problems with vehicles to Fleet Manager • Reports any concerns/problems with equipment to appropriate Supervisor • Brings suggestions for additional tasks to Supervisor as needed • Reports all pertinent info to oncoming Team Leader or Supervisor SCHEDULE/PAYROLL • Ensures roster is posted and sent to MedComm • Notify MedComm and AOC of any changes throughout the day • Checks for open shift in the next 24 hours • Fills open shifts with non-OT staff (when at full staffing) • Consults supervisor when filling a shift will create overtime • Works with designated API/payroll designee to approve or modify payroll in compliance with Northern Light Health policy • Ability to Crosstrain on other OC tasks such as schedule or payroll ELECTRONIC EQUIPMENT • Responsible for electronic equipment such as Modems; iPad or equivalent; GPS o Keeps inventory o monitors function o arranges for repair PARTICIPATION AND OTHER • Participates regularly in Supervisor/Operational Coordinator meeting as scheduled • Attends trainings and completes other educational requirements as assigned • Performs other duties as assigned or required

Other Information :

• 3 years EMS experience • Minimum 2 years as AEMT or paramedic

This role includes an expectation to work ambulance shifts as determined by need of the company and other obligations of this role.

Competencies and Skills

• 3 years of relative work experience required.
• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Credentials

• Required Emergency Med Tech - Paramedic

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Potential exposure to diseases or infections.
• Need to drive to perform responsible duties.
• Potential exposure to hazardous materials.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.
• Prolonged periods of sitting.
• Prolonged periods of standing.
• Lifting, moving, and loading over 50 pounds.
• Prolonged periods of walking.