What are the responsibilities and job description for the Patient Service Rep II position at Northern Light Health?
Northern Light Mayo Hospital Department
RHC - Milo. The position is located at Health Center- Milo.
Position Details:
- Work Type: Full Time
- Hours Per Week: 40.00
- Work Schedule: Variable
Job Summary:
The primary contact with patients, as part of the healthcare team, either by telephone or in person. Maintains office medical record files and updates medical providers' daily schedules in the computer.
Responsibilities:
- Takes and records messages when a staff member is unavailable to take the call personally.
- Provides and assures prompt scanning and organization of all patient-related data into the Electronic Medical Record (EMR) for use by internal users.
- Processes the release of medical records to outside providers and obtains medical records from outside providers when needed.
- Greets patients upon arrival and assists new patients in completing questionnaires.
- Prompts answers telephone calls in a courteous manner and exercises considerable judgment and tact to ascertain the caller's needs.
- Scans patient medical records into electronic format utilizing established processes.
- Schedules appointments and/or follow-up visits.
- Prepares forms as needed and insures patients' paper chart is properly updated or EHR record is current.
- Receives laboratory and x-ray reports, etc., and integrates materials into the respective chart after clinical staff review.
- Correctly enters/updates insurance and demographic information while checking patients in.
- Contacts specialty offices to obtain reports or retrieve from CPSI when necessary.
- Obtains patient payments of deductibles, co-pays, and previous balance amounts when possible.
Other Information:
Competencies and Skills:
- Behaves with Integrity and Builds Trust: Acts consistently in line with core values, commitments, and rules of conduct.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education:
- Required High School Diploma/General Educational Development (GED)
Working Conditions:
- Potential exposure to diseases or infections.
- Work with computers, typing, reading, or writing.
- Lifting, moving, and loading 20 to 30 pounds.
- Prolonged periods of sitting.
- Prolonged periods of standing.
