What are the responsibilities and job description for the Patient Services Representative position at Northern Light Health?
Job Title: Northern Light CA Dean Hospital Receptionist
Work Type: Full Time
We are seeking a highly skilled and customer-focused receptionist to join our team at Northern Light CA Dean Hospital. The successful candidate will be responsible for providing exceptional patient experience, maintaining high levels of skill in proper documentation, and executing excellence in customer service.
Key Responsibilities:
- Cross cover all clerical positions in the office, including scanning, call center, high-level scheduling functions, and baseline clerical skills for check-in and check-out.
- Maintain a high level of skill in proper documentation in the electronic medical record.
- Execute excellence in customer service, performing independently and serving as a role model to all staff through education and performance.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also be able to maintain confidentiality and handle sensitive information with discretion.
Requirements:
- Ability to collect co-pays or other payments at time of service and perform cash up at the end of each business day with another receptionist as a double-check system.
- Communicate effectively with Medical Assistants/Nurse to notify of late arrivals, no-shows, etc.
- Collect demographic information from patients and ensure insurance eligibility for each patient for the date of service.
- Cover outlying clinics and specialty clinics as needed.
- Provide Customer Service for a positive patient experience.
- Demonstrate high-level customer service.
- Offer free care applications to patients who may benefit from financial assistance.
- Provide patients with education and access to the portal.
- Be a problem solver and follow issues to resolution.
- Become approachable and make high-level schedule changes and decision-making.
- Participate in quality improvement activities.
- Ensure the PCP is correct on every patient.
- Ensure the multi-patient task list is always up to date.
- Ensure the clerical pool is up to date and handled within one business day.
In addition to these responsibilities, the successful candidate will be expected to treat others fairly, embrace and value differences, and contribute to a culture of diversity, inclusion, empowerment, and cooperation. They will demonstrate an understanding that we all work as a team and that the quality and timeliness of work impacts everyone involved. They will also practice compassion by exhibiting genuine care for people and being available and ready to help, serve others by striving to understand, meet, and exceed the expectations and requirements of internal and external customers, and develop and maintain relationships, alliances, and coalitions within and outside the organization to leverage them in order to obtain information, support, and promote cooperation and collaboration.
