What are the responsibilities and job description for the Area Supervisor position at Northern Lights Locating & Inspection Services...?
Northern Lights Locating and Inspection, Inc. was created in March of 2001 to provide services to clients with a need to protect their utility networks. Not just a ‘Paint and Flag’ service, Northern Lights delivers locating and inspection expertise that goes beyond that of traditional utility location. Northern Lights provides protection to our customers utility 24 hours a day, 365 days a year. We have since expanded into Sewer Imaging, inspection, and locating sewer mains/laterals using the latest technology on the market. We also perform Inspection work/services on utility project throughout the United States.
AREA SUPERVISOR - LOCATE
STATUS: Full Time, Employee
RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services
Direct Reports: Locate Technicians
JOB SUMMARY:
Direct Reports: Locate Technicians
JOB SUMMARY:
- Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency
- Locate a designated area or where help is needed to regulate volume and maintain customer quality
- Assist with monthly field and computer audits as directed by the Regional Supervisor
- Monitoring hours through Clock Shark each day
- Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you
- Keep your phone on you and be available 24/7 with assistance
- Supervise locators / handle personnel issues with assistance from management and HR (as needed)
- Timecard Review and approval Sunday evenings via email to the Regional Supervisor
- Coordination of vacation schedules
- Support team members with daily issues/concerns
- Maintain and boost morale with locators in the field
- Locate in areas that need assistance or troubled specific locates
- Determine the working hours of locators so that ticket volume can be managed.
- Assist with shooting difficult locates – “schedule and assist with Meet-up”.
- Responsible for equipment calibration and documentation of calibration.
- First level – damage/damage reports initial documentation
- Training new locators
- Support safety initiatives per company policy
JOB REQUIREMENTS
- Attention to Detail
- Willingness to Travel (75% )
- Excellent troubleshooting and problem-solving skills.
- Expertise in the locating industry
- Ability to maintain a consistent teamwork mentality.
- Knowledge of Northern Lights policies.
- Good verbal and written communication skills.
- Able to pass a drug screen
- Must have a valid Driver’s License and the ability to obtain a DOT physical certification.
PERSONAL ATTRIBUTES:
- Self-motivated and able to learn quickly
- Team-oriented and have exemplary character
- Safety focused
- Strong Communication
NORTHERN LIGHTS OFFERS:
- Competitive pay
- Paid Holidays and Vacation Time.
- Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance
- 401(k) Plan – with match!
Northern Lights Locating and Inspection is an Equal Opportunity Employer.
