Receptionist - Medical Practices

JOB SUMMARY: Receives patients, ascertains their specific needs, and performs related duties according to the Practice needs.

Essential Functions

• Greet patients in an appropriate, welcoming manner.
• Answers phone calls using the Telephone Etiquette process and refers calls as appropriate.
• Forward calls needing triage to the office nurse or the PCP's Medical Assistant.
• Have appropriate Passport training and verify all insurance cards at the time of registration. Stay up to date with all Passport changes and updates.
• Collect co-pays at the time of the visit.
• Ability to schedule tests, procedures, and referrals.
• Ability to prepare medical records for review for Insurance Companies or for Lawyer Requests.
• Ability to scan reports into patient charts, using the appropriate method.
• Verify the Patient Portal daily to make sure patient concerns are addressed. Make sure to notify providers if some remain unaddressed.
• Assist with filling out of Pre-Authorization forms as needed.
• Fill out demographics on forms for providers (ie, DMV, Disability, ML, FMLA)
• Have appropriate Cerner training and stay up to date will all changes as they arise.
• Have appropriate HMS training and stay up to date with changes as they arise.
• Make sure to inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment. (ACO patients are flagged in our Cerner system)
• When working at the check-out window and scheduling patients for Mammograms, make sure to completely fill out the first section of the Mammogram log.
• When working the check-out window, make sure to always verify the patient's name and DOB and highlight that information on the visit summary, along with highlighting their next appointment.
• Ability to inform office nurse or provider when a patient call reporting complications after a procedure or surgery.
• Assist in the training of new receptionists, if needed
• Pick up mail if necessary.
• Report missing office supplies to the Lead Receptionist or Office Manager.
• Maintain Practice environment. Ensure compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with HIPPA policy.
• Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.
  
  

LEADERSHIP/INVOLVEMENT

• Conform to policy and procedure in regard to attendance, working hours and punctuality.
• Application to duties.
• Maintain and respect confidentiality.
• Participate in all mandatory in-services as required by NMMC.
• Behave in a courteous, professional manner at all times.
• Actively be involved in the day-to-day operations, with the goal of achieving exceptional customer service, and increased office productivity.
  
  

Education, Training, And Experience

• High School graduate or equivalent and prior experience or training in the medical field.
• Familiarity with computer science and medical terminology is desirable, as well as previous public contact work.
• Bilingual with French is desired. On the job training will be provided.
  
  

WORKER TRAITS

This position requires patience and tact in communicating with people of varying education levels and backgrounds. Accuracy is essential in communicating information to patients, in recording messages in telephone encounters, composing correspondence, making appointments and keeping records.

• Must have the ability to make decisions based on urgency of situation, and in accordance with Practice policies and procedures.
• The ability to perform clerical work with a high degree of accuracy to avoid errors.
• Effective communication skills. Verbal ability is necessary for reading comprehension, as is written abilities.
• The ability to plan, organize and implement activities.
• Self-motivated with ability to work independently.
• Ability to multitask.
• Ability to work well with others and promote teamwork.