Housekeeping Manager

The Housekeeping Manager will oversee the work activities of a team of housekeepers to ensure clean, orderly, and attractive rooms at the Edgewater Inn including assigning duties, inspecting work and investigating complaints regarding housekeeping service. Given the nature of the hospitality industry, during peak times (about 6 months out of the year) weekend and evening work are required for this position to accommodate the significant increase in workload. This position will also take periodic inventories, screen applicants, train new employees and recommend dismissal. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to fellow employees and vendors while maintaining a professional and friendly demeanor. The role maintains a thorough knowledge of EWI and all its grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization. The Housekeeping Manager will also staff/assist at the front desk when necessary.

Responsibilities:

• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Providing training to new employees, making sure they use the equipment and materials properly.
• Identifying the developmental needs of staff and coach, mentor, or otherwise help staff to improve their knowledge or skills.
• Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the goals of the system including setting performance standards and monitoring performance.
• Motivating, developing, and directing people as they work identifying the best people for the job.
• Assigning and delegating housekeepers and their duties and inspect work for conformance to prescribed standards of cleanliness, assuring teamwork and coordination of efforts among staff in accomplishing tasks in a timely matter.
• Perform inspection on units and ensure houseking and maintenance issuer are addressed before the arrival of a guest/owner
• Scheduling staff shifts and organizing replacements as required.
• Performing various cleaning and laundry duties in instances of staff shortages and during off-season.
• Working with guests who have specific housekeeping needs.
• Investigating complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems.
• Monitoring and controlling inventory of housekeeping supplies and completing a weekly inventory form to ensure adequate supplies are stocked
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Track deep clean check lists to insure completeness.

Requirements

• Proven housekeeping or hospitality experience
• Working knowledge of housekeeping
• Efficient computer skills
• The ability to multitask
• The ability to stand for extended periods of time
• Excellent organizational and time management skills
• Exceptional customer service skills
• Effective communication skills
• Able to lift 50

Knowledge, Skills, and Abilities

• Willing and able to work evenings, weekends and holidays
• Demonstrated ability and desire to lead and train a team while maintaining harmony and high morale
• Calm and clear-thinking ability to handle problems or crisis in a highly professional manner
• Superior customer service at the core
• Can work on own as well as part of a team
• Performs work well with accuracy, speed and attention to detail
• Ability to convey information and ideas clearly
• Able to evaluate and select among alternative courses of action quickly and accurately
• Ability to maintain confidentiality of guest information 10.
• Clear and thorough communication skills
• Ability to lift and transport cleaning supplies and linens
• Ability to follow directions thoroughly and work with minimal supervision
• Available for flexible scheduling to meet the needs of the department

Minimum Qualifications

• High School Diploma or GED equivalent
• 2-3 years of housekeeping experience and/or training in custodial work
• 1-3 years of experience in leading or supervising the activities of other staff preferred