What are the responsibilities and job description for the Portfolio Asset Manager position at Northern Michigan Escapes?
Portfolio Asset Manager Boyne City
Company Summary
Northern Michigan Escapes, with offices in Boyne City, Charlevoix, and Traverse City, is Northern Michigan's Premiere Vacation Home Advisory Services Firm. Our rapidly growing company is seeking an experienced property management professional to serve as a full time Portfolio Asset Manager in the Boyne City area. Boyne City is the prime location for vacation rental development and our expanding portfolio has necessitated the addition of a Portfolio Asset Manager. Specifically, we're looking for a hardworking, dependable, energetic, and seasoned professional who enjoys working in a fast-paced environment in one of nations most picturesque settings.
Job Summary
A Northern Michigan Escapes Portfolio Asset Manager helps investment property owners and homeowners in preserving and increasing the value of their real estate investments. They manage the day-to-day financial operations of the property, including finding and placing qualified tenants, and ensuring the property is in good working order. This is a working, hands on position that allows candidate to play an active role in the success of the portfolio.
Principal Duties
Property Administration/Facilities Management
- Coordinate completion of photography and virtual tour with the Director of Reservations
- Negotiate contracts with vendors
- Regularly inspect property to ensure good working order; quickly coordinate and resolve emergency maintenance issues
- Oversee ordering/maintaining supplies and equipment including cleaning supplies and linen inventory and management
Financial Reporting
- Manage/maintain financial records relative to all property operations
- Create monthly financial reports for property owners
- Assist accounting with receipt management to ensure accurate owner/guest billing
- Oversee creation/modification of annual budget
Guest Relations
- Serve as the primary contact and assist upcoming and in-house guests leading up to and throughout their stay
- Enforce terms of rental agreements including occupancy policies
- Resolve guest concerns and complaints
Owner Relations
- Develop and maintain strong owner relations
- Explain NME property management core philosophy and program components to potential clients current owners
- Serve as an owner advocate with vendor management
- Understand and provide each new homeowner with an orientation to owners portal
- Maintain open dialogue with property owner on vacancies, tenants, physical condition of property, and financial issues
Reservations
- Assist Director of Reservations and Marketing to keep properties occupied with qualified tenants through advertising, lead follow up, property showings for prospective tenants
- Assist with establishing rental rate using market analysis; calculating overhead costs, depreciation, taxes, and profit goals
- Have a thorough knowledge of advantages of property location and services
Professional Development
- Update job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks, and participating in professional organizations
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Knowledge & Skills Needed
- Familiar with applicable local, state, and federal laws and regulations
- Strong interpersonal & business communication skills
- High level of organization and attention to detail
- Competence with office management software and Apple computer
- Knowledge of financial reporting
- Ideally a licensed Real Estate Agent (or willingness to earn such designation with company provided training)
- Motivation for sales and meeting sales goals
- Exceptional professionalism including internal communications, listening, and communication processes
- General knowledge of financial reporting
